Service Advisor: Elevate Vehicle Care & Customer Experience

Cricks Auto Group; Noosa Shire; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cricks Noosa BYD Automotive Team in Noosa is seeking a Service Advisor to join a fast-paced, multi-franchise service department that prides itself on customer satisfaction. You will welcome customers, advise on updates, and coordinate repairs and bookings with a focus on high-quality service.

The role emphasizes relationship building, teamwork, and accurate processing of service orders and invoices within a dynamic workshop environment.

Qualifications

• Proven customer service background.
• Exceptional time management.
• Willingness to work in a team environment.

Responsibilities

• Greeting and servicing customers for the service department.
• Advising customers on vehicle updates regarding repair or servicing.
• Follow manufacturer and dealership warranty policies effectively and efficiently.
• Coordinating daily service appointments.
• Meeting individual and team targets.
• Ensuring customer satisfaction through excellent customer service.
• Booking customer vehicle services via email, phone or face-to-face.
• Preparing Repair Orders and Job Sheets for workshop execution.
• Promptly invoicing customers.

Skills

Customer service

Time management

Teamwork

Tools

Era Power DMS

Job description

Cricks Noosa BYD Automotive Team in Noosa is seeking a Service Advisor to join a fast-paced, multi-franchise service department that prides itself on customer satisfaction. You will welcome customers, advise on updates, and coordinate repairs and bookings with a focus on high-quality service.

The role emphasizes relationship building, teamwork, and accurate processing of service orders and invoices within a dynamic workshop environment.