Service Advisor - BYD Noosa

Harmony Auto; Noosa Shire; On-site; AUD 60,000 - 75,000; Full time

Job summary

Harmony Auto's BYD Noosa in Queensland seeks a proactive Service Advisor to bridge customers and the workshop. You will manage front desk reception, coordinate maintenance, and support the Service Manager to meet department goals.

With a Diploma in Automotive or related field and 3+ years in automotive repair plus 1+ year in customer service, you will deliver outstanding service, handle orders, warranties, and smooth handovers of vehicles after maintenance.

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.

Responsibilities

• Manage daily reception duties at the after-sales service front desk.
• Coordinate maintenance appointments and progress.
• Prepare work orders and vehicle handovers after maintenance.
• Provide excellent customer service and follow-up to ensure satisfaction.
• Support Service Manager in achieving departmental goals.
• Handle warranty policies and parts ordering.

Skills

Communication skills

Analytical skills

Driver's license

Team player

Professional demeanor

Education

Diploma in Automotive

Job description

BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after‑sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Experience:

• 3+ years in automotive repair or related industries
• 1+ year in customer service
• Familiarity with BYD operations is advantageous

Skills:

• Computer proficiency
• Strong communication and analytical skills
• Valid driver’s license
• Attitude: Positive, team-oriented, professional image, resilient under pressure

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.