Automotive Service Advisor

Cricks Auto Group; Nambour; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commission structure

Staff discounts

Health insurance

EAP

Training & development

Career progression

Job summary

Cricks Nambour is seeking a Service Advisor to deliver exceptional customer service in a high-performing workshop. You will greet customers, explain repairs and servicing, and coordinate daily service bookings while upholding warranty policies.

You will work with a supportive team to meet targets and drive customer satisfaction. The role offers Monday–Friday with an RDO, a competitive remuneration package including a strong commission structure, staff discounts, health insurance options, and

Qualifications

• Proven customer service background
• Consistently creating a memorable customer experience
• Explaining the value of vehicle services and repairs
• Working cooperatively in a team environment
• Genuine care for external and internal customers
• Exceptional organizational skills with strong time management
• Ability to logically solve problems
• Strong attention to detail and communication skills
• High level of personal presentation

Responsibilities

• Greeting and serving customers for the service department
• Advising customers on vehicle updates regarding repairs or servicing
• Following manufacturer and dealership warranty policies effectively and efficiently
• Coordinating daily service appointments
• Meeting individual and team targets
• Ensuring customer satisfaction through excellent customer service
• Preparing for next-day appointments
• Booking customer vehicle services via email, phone, or face-to-face
• Preparing Repair Orders and Job Sheets for workshop execution

Job description

A Service Advisor position at Cricks Nambour dealership, part of the Autopact Group. You will deliver an exceptional customer service experience in a high-performing service department that manages high customer retention and above-national-average customer survey scores.

Key responsibilities

• Greeting and serving customers for the service department
• Advising customers on vehicle updates regarding repairs or servicing
• Following manufacturer and dealership warranty policies effectively and efficiently
• Coordinating daily service appointments
• Meeting individual and team targets
• Ensuring customer satisfaction through excellent customer service
• Preparing for next-day appointments
• Booking customer vehicle services via email, phone, or face-to-face
• Preparing Repair Orders and Job Sheets for workshop execution

About you

• Proven customer service background
• Consistently creating a memorable customer experience
• Explaining the value of vehicle services and repairs
• Working cooperatively in a team environment
• Genuine care for external and internal customers
• Exceptional organizational skills with strong time management
• Ability to logically solve problems
• Strong attention to detail and communication skills
• High level of personal presentation
• Current driver's license is mandatory
• Fully maintained company vehicle
• Monday to Friday with an RDO Roster
• Attractive remuneration package with industry-leading commission structure
• Staff and family benefits, including discounts on vehicles, finance, and servicing, discounted health insurance, and access to Employee Assistance Program
• Friendly culture and supportive working environment
• Extensive training and development opportunities
• Clear and defined career path for progression

About us

Cricks Nambour is part of the Autopact Group, where excellence drives 32 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands. Our overarching mission is 'For everyone to Drive Away Happy, every time.' This commitment extends to our customers, dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community. At Autopact, diversity is celebrated and equal opportunities are provided to all.