BYD Service Advisor

Cricks Auto Group; Noosa Shire; Presencial; AUD 55 000 - 75 000; Tempo integral

Resumo da oferta

Cricks Noosa BYD Automotive Team in Noosa is seeking a Service Advisor to join a fast-paced, multi-franchise service department that prides itself on customer satisfaction. You will welcome customers, advise on updates, and coordinate repairs and bookings with a focus on high-quality service.

The role emphasizes relationship building, teamwork, and accurate processing of service orders and invoices within a dynamic workshop environment.

Qualificações

• Proven customer service background.
• Exceptional time management.
• Willingness to work in a team environment.

Responsabilidades

• Greeting and servicing customers for the service department.
• Advising customers on vehicle updates regarding repair or servicing.
• Follow manufacturer and dealership warranty policies effectively and efficiently.
• Coordinating daily service appointments.
• Meeting individual and team targets.
• Ensuring customer satisfaction through excellent customer service.
• Booking customer vehicle services via email, phone or face-to-face.
• Preparing Repair Orders and Job Sheets for workshop execution.
• Promptly invoicing customers.

Conhecimentos

Customer service

Time management

Teamwork

Ferramentas

Era Power DMS

Descrição da oferta de emprego

A fantastic opportunity has become available for a Service Advisor to join the Cricks Noosa BYD Automotive Team. Cricks Noosa is a fast paced multi franchise service department that prides itself on managing high customer satisfaction and retention. You will need to have a proven customer service background and drive to excel in a professional environment.

Key responsibilities

Greeting and servicing customers for the service department

Advising customers on vehicle updates regarding repair or servicing

Follow manufacturer and dealership warranty policies effectively and efficiently

Coordinating daily service appointments

Meeting individual and team targets

Ensuring customer satisfaction through excellent customer service

Booking customer vehicle services via email, phone or face-to-face

Preparing Repair Orders and Job Sheets for workshop execution

Promptly invoicing customers

About you

Creating a memorable customer experience

Explaining the value of vehicle services and repairs

Working cooperatively in a team environment

Genuine care for external and internal customers

Exceptional time management

Previous experience using Era Power DMS (highly regarded)