Auto Service Concierge – 10/10 Customer Experiences

Thomas Bros; Wagga Wagga; On-site; AUD 50,000 - 70,000; Full time

Job summary

Thomas Bros in New South Wales is seeking a Service Advisor to guide customers through the service process with clear communication and genuine care. You will manage bookings, check-ins, and vehicle updates, ensuring customers are well-informed.

No mechanical knowledge is required; join a high-performing team with training, support and career growth opportunities. A valid driver’s licence is essential and pre-employment screening applies.

Qualifications

• An exceptional communicator who is clear, confident, and approachable.
• A relationship builder who fosters trust and delivers solutions.
• A detail-oriented problem solver who takes initiative.
• A team player who knows when to eliminate and seek leadership support.
• A motivated and results-driven professional who strives to exceed expectations daily.
• A drivers licence is essential.
• Must pass pre-employment screening including National Criminal History Check and Drug & Alcohol screening.

Responsibilities

• Guide customers through the service process with clear communication and genuine care.
• Manage bookings, check-ins, and vehicle updates, ensuring customers are well-informed.
• Handle customer concerns professionally, knowing when to elevate issues to management.
• Work collaboratively with the workshop team to ensure accurate and timely updates for customers, with no mechanical knowledge required.
• Take initiative and show motivation, ensuring every customer leaves satisfied.

Skills

Excellent communication

Relationship building

Customer focus

Problem solving

Team player

Job description

Thomas Bros in New South Wales is seeking a Service Advisor to guide customers through the service process with clear communication and genuine care. You will manage bookings, check-ins, and vehicle updates, ensuring customers are well-informed.

No mechanical knowledge is required; join a high-performing team with training, support and career growth opportunities. A valid driver’s licence is essential and pre-employment screening applies.