Service Advisor- Clancy Motor Group

seek.com.au; Bathurst; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive remuneration package

Job summary

Clancy Motors Bathurst is seeking a motivated Service Advisor to join our busy Service Department. You will be the key link between customers, technicians, and manufacturers, guiding bookings, repairs, and handovers to ensure a seamless experience.

Ideal candidates have strong communication, a genuine passion for customer service, and the ability to work well in a team. Automotive dealership experience is preferred but not essential.

Qualifications

• Strong communication and organisational skills.
• A genuine passion for customer service.
• Ability to work effectively within a team.
• Previous experience in a dealership or service department is preferred but not essential.
• Computer literacy and attention to detail.

Responsibilities

• Coordinate customer bookings for service, repair, and warranty work.
• Communicate with manufacturers on behalf of customers regarding warranty claims and repairs.
• Check vehicles in and out for service or repair, ensuring clear and professional communication throughout the process.
• Provide outstanding customer service, maintaining strong relationships with both customers and internal team members.
• Support the workshop team in delivering efficient and high-quality service outcomes.

Skills

Communication skills

Customer service focus

Teamwork

Dealership experience

Computer literacy

Tools

MS Office

CRM systems

Job description

Clancy Motors has been proudly serving the Bathurst region since the mid-1950s. We are a trusted local dealership representing Ford, Mitsubishi, Kia, Isuzu UTE, Ram and Mahindra, providing quality servicing, genuine parts, and exceptional customer care at our Kelso location.

Service Advisor - Clancy Motors Bathurst

Clancy Motors has been proudly serving the Bathurst region since the mid-1950s. We are a trusted local dealership representing Ford, Mitsubishi, Kia, Isuzu UTE, Ram and Mahindra, providing quality servicing, genuine parts, and exceptional customer care at our Kelso location.

About the Role

We are seeking a motivated and customer-focused Service Advisor to join our friendly and professional Service Department.

In this role, you'll be the key link between our customers, technicians, and manufacturers - ensuring a seamless experience from booking through to vehicle handover.

Key Responsibilities

• Coordinate customer bookings for service, repair, and warranty work
• Communicate with manufacturers on behalf of customers regarding warranty claims and repairs
• Check vehicles in and out for service or repair, ensuring clear and professional communication throughout the process
• Provide outstanding customer service, maintaining strong relationships with both customers and internal team members
• Support the workshop team in delivering efficient and high-quality service outcomes

About You

• Strong communication and organisational skills
• A genuine passion for customer service
• Ability to work effectively within a team environment
• Previous experience in a dealership or service department (preferred but not essential)
• Computer literacy and attention to detail

Why Join Clancy Motors?

• Work with well-known, respected automotive brands
• Be part of a supportive, family-owned business with long-standing ties to the Bathurst community
• Ongoing training and career development opportunities
• Competitive remuneration package

If you're looking to take the next step in your automotive career and thrive in a customer-driven environment, we'd love to hear from you.