Service Advisor — Customer-First Car Care & Growth

Yarra Valley Toyota; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Birthday leave

Uniforms

Job security

Professional training

Job summary

Yarra Valley Toyota in Lilydale, Victoria, Australia, is seeking a Service Advisor to join our Service Department. You’ll be the first point of contact for customers, responsible for building relationships and coordinating all servicing and repairs, while driving service sales and profits.

The role offers a supportive, growth‑focussed environment within one of Toyota’s largest family‑owned dealer groups. We value customer service excellence, strong communication, and solid automotive knowledge,

Qualifications

• Customer service experience essential.
• Previous experience as a service advisor preferred.
• Strong interpersonal and communication skills.
• Sound computer skills.
• Solid technical knowledge of the automotive industry desirable.
• Current National Police Certificate or ability to obtain one before start date.

Responsibilities

• Build and maintain positive relationships with customers.
• Book and coordinate all aspects of vehicle servicing and/or repairs.
• Set and achieve service sales and profit objectives.

Skills

Customer service

Experience as service advisor

Interpersonal and communication

Computer skills

Automotive knowledge

Police clearance Ready/Obtainable

Job description

Yarra Valley Toyota in Lilydale, Victoria, Australia, is seeking a Service Advisor to join our Service Department. You’ll be the first point of contact for customers, responsible for building relationships and coordinating all servicing and repairs, while driving service sales and profits.

The role offers a supportive, growth‑focussed environment within one of Toyota’s largest family‑owned dealer groups. We value customer service excellence, strong communication, and solid automotive knowledge,