Service Advisor | Customer Care & Service Coordination

Peter Kittle Motor Company; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Uniforms

Job summary

Yarra Valley Toyota in Lilydale is seeking a Service Advisor to be the first point of contact for customers in our Service Department. You will book and coordinate servicing and repairs, build positive relationships, and help achieve service sales goals.

The ideal candidate has customer service experience and strong communication skills, plus basic computer skills and a good understanding of automotive maintenance. A National Police Certificate is required or can be obtained before start.

Qualifications

• Customer service experience
• Previous experience as a service advisor
• Strong interpersonal and communication skills
• Sound computer skills
• Solid technical knowledge / understanding of the automotive industry (desirable)
• Current National Police Certificate, or ability to obtain one prior to commencement

Responsibilities

• Build and maintain positive relationships with customers
• Book and coordinate all aspects of vehicle servicing and/or repairs
• Setting and obtaining service sales and profit objectives

Skills

Customer service

Interpersonal skills

Communication skills

Computer skills

Automotive knowledge

Police certificate ready

Job description

Yarra Valley Toyota in Lilydale is seeking a Service Advisor to be the first point of contact for customers in our Service Department. You will book and coordinate servicing and repairs, build positive relationships, and help achieve service sales goals.

The ideal candidate has customer service experience and strong communication skills, plus basic computer skills and a good understanding of automotive maintenance. A National Police Certificate is required or can be obtained before start.