Service Advisor

Yarra Valley Toyota; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Birthday leave

Uniforms

Job security

Professional training

Job summary

Yarra Valley Toyota in Lilydale, Victoria, Australia, is seeking a Service Advisor to join our Service Department. You’ll be the first point of contact for customers, responsible for building relationships and coordinating all servicing and repairs, while driving service sales and profits.

The role offers a supportive, growth‑focussed environment within one of Toyota’s largest family‑owned dealer groups. We value customer service excellence, strong communication, and solid automotive knowledge,

Qualifications

• Customer service experience essential.
• Previous experience as a service advisor preferred.
• Strong interpersonal and communication skills.
• Sound computer skills.
• Solid technical knowledge of the automotive industry desirable.
• Current National Police Certificate or ability to obtain one before start date.

Responsibilities

• Build and maintain positive relationships with customers.
• Book and coordinate all aspects of vehicle servicing and/or repairs.
• Set and achieve service sales and profit objectives.

Skills

Customer service

Experience as service advisor

Interpersonal and communication

Computer skills

Automotive knowledge

Police clearance Ready/Obtainable

Job description

At Yarra Valley Toyota we aim to be the best car dealership in Australia, combined with our passion for cars and love of people means our customers get the best quality service available. Currently we have an exciting opportunity for a Service Advisor, to join our Service Department located at Lilydale.

As the first point of contact between the dealership and our customers, your main responsibilities will include:

• Build and maintain positive relationships with customers
• Book and coordinate all aspects of vehicle servicing and/or repairs
• Setting and obtaining service sales and profit objectives

Skills & Experience:

• Customer service experience
• Previous experience as a service advisor
• Strong interpersonal and communication skills
• Sound computer skills
• Solid technical knowledge / understanding of the automotive industry (desirable)
• Current National Police Certificate, or ability to obtain one prior to commencement

What’s on offer?

• Competitive salary package (negotiated on experience)
• Job security
• Ongoing support and professional training
• A FUN, enjoyable work environment
• Birthday leave
• Uniforms

Be part of one of Toyota’s largest Family Owned & Operated Australian Dealership Groups - kick start your career with us!