Service Advisor – Base + Commission & Car Allowance

Chadstone Toyota; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Base salary + commissions

Vehicle allowance

Paid overtime

Employee Assistance Program (EAP)

Discounts including Bunnings PowerPass

Job summary

Chadstone Toyota is seeking a Service Advisor to join our high-performing team in Melbourne. Reporting to the Service Manager, you will connect customers with our workshop and parts departments, delivering a seamless service experience and building lasting relationships to maximise service and maintenance sales.

You will manage bookings, provide trusted recommendations and quotations, keep customers informed through the repair process, and promote maintenance plans.

Qualifications

• Previous experience as a Dealership Service Advisor is essential.
• Strong focus on customer service and premium experience.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage customer bookings and service enquiries.
• Provide accurate service recommendations and quotations.
• Keep customers informed during repair/servicing.
• Promote maintenance plans and additional service opportunities.
• Coordinate with technicians and parts for efficient workflow.
• Ensure timely delivery of vehicles.
• Maintain high customer satisfaction and manufacturer standards.
• Build lasting customer relationships to drive repeat business.

Skills

Customer service

Upselling

Communication

Time management

Teamwork

Driver's Licence

Job description

Chadstone Toyota is seeking a Service Advisor to join our high-performing team in Melbourne. Reporting to the Service Manager, you will connect customers with our workshop and parts departments, delivering a seamless service experience and building lasting relationships to maximise service and maintenance sales.

You will manage bookings, provide trusted recommendations and quotations, keep customers informed through the repair process, and promote maintenance plans.