Service Advisor: Automotive Care & Customer Connection

Innes Motors; Bendigo; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Structured team environment

Training and development

Growth opportunities

Competitive salary

Job summary

Innes Motors is seeking a Service Advisor to be the main point of contact for customers while their vehicles are serviced or repaired. You will coordinate with the workshop team to ensure efficient, accurate work with a high level of care.

This fast-paced role requires strong communication, attention to detail, and excellent organisational skills to manage bookings and provide timely updates to customers.

Qualifications

• Previous experience in a Service Advisor or similar customer-facing role is preferred but not essential.
• Strong communication skills, clear, professional and confident.
• Automotive knowledge is highly desirable.
• Highly organised with strong attention to detail.
• Ability to manage multiple jobs in a fast-paced environment.
• A proactive approach to problem-solving.
• Confidence using computer systems and dealership software.
• A team player who contributes positively to the workshop environment.

Responsibilities

• Manage customer bookings and service enquiries
• Greet customers and clearly explain service and repair requirements
• Prepare accurate reports and service documentation
• Communicate with technicians to track job progress
• Provide updates to customers throughout the day
• Recommend and provide quotes for additional work where appropriate
• Ensure smooth vehicle handover and final invoicing

Job description

Innes Motors is seeking a Service Advisor to be the main point of contact for customers while their vehicles are serviced or repaired. You will coordinate with the workshop team to ensure efficient, accurate work with a high level of care.

This fast-paced role requires strong communication, attention to detail, and excellent organisational skills to manage bookings and provide timely updates to customers.