Service Advisor / Administration

Innes Motors; Bendigo; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Structured team environment

Training and development

Growth opportunities

Competitive salary

Job summary

Innes Motors is seeking a Service Advisor to be the main point of contact for customers while their vehicles are serviced or repaired. You will coordinate with the workshop team to ensure efficient, accurate work with a high level of care.

This fast-paced role requires strong communication, attention to detail, and excellent organisational skills to manage bookings and provide timely updates to customers.

Qualifications

• Previous experience in a Service Advisor or similar customer-facing role is preferred but not essential.
• Strong communication skills, clear, professional and confident.
• Automotive knowledge is highly desirable.
• Highly organised with strong attention to detail.
• Ability to manage multiple jobs in a fast-paced environment.
• A proactive approach to problem-solving.
• Confidence using computer systems and dealership software.
• A team player who contributes positively to the workshop environment.

Responsibilities

• Manage customer bookings and service enquiries
• Greet customers and clearly explain service and repair requirements
• Prepare accurate reports and service documentation
• Communicate with technicians to track job progress
• Provide updates to customers throughout the day
• Recommend and provide quotes for additional work where appropriate
• Ensure smooth vehicle handover and final invoicing

Job description

At Innes Motors, we strive to deliver a seamless, professional experience for every customer who walks through our doors.

We’re looking for someone who can confidently manage customer relationships, coordinate workshop activity, and keep everything running smoothly from booking to handover.

If you enjoy being the central link between customers and technicians and take pride in clear communication and organisation, we’d love to hear from you.

About the Role

As a Service Advisor, you’ll be the key point of contact for customers whilst their vehicle is with us for servicing or repairs. You’ll work closely with our workshop team to ensure jobs are completed efficiently, accurately, and with a high level of care.

This is a fast-paced role where attention to detail, strong communication, and the ability to stay organised are essential.

Key Responsibilities

• Manage customer bookings and service enquiries
• Greet customers and clearly explain service and repair requirements
• Prepare accurate reports and service documentation
• Communicate with technicians to track job progress
• Provide updates to customers throughout the day
• Recommend and provide quotes for additional work where appropriate
• Ensure smooth vehicle handover and final invoicing

What We’re Looking For

• Previous experience in a Service Advisor or similar customer-facing role is preferred but not essential.
• Strong communication skills, clear, professional and confident
• Automotive knowledge is highly desirable
• Highly organised with strong attention to detail
• Ability to manage multiple jobs in a fast-paced environment
• A proactive approach to problem-solving
• Confidence using computer systems and dealership software
• A team player who contributes positively to the workshop environment

What’s On Offer

• A supportive and structured team environment
• Ongoing training and development
• Opportunity to grow within the business
• Competitive salary based on experience