Automotive Service Advisor

Next Level Personnel Pty Ltd; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Next Level Personnel Pty Ltd is seeking a Service Advisor to greet guests at the dealership's service department and coordinate appointments. You will communicate vehicle symptoms and recommended repairs clearly to guests, obtain parts and labour prices, and keep customers informed throughout the service process.

The role requires outstanding guest service, strong communication, and a valid manual transmission license.

Qualifications

• Outstanding guest service and presentation skills.
• Strong focus on process, quality, results and CSI.
• Excellent written and verbal communication, time management, and ability to work under pressure.
• Valid driver's license including manual transmissions.

Responsibilities

• Greeting guests to the dealership's service department.
• Booking and managing guest appointments.
• Communicating vehicle symptoms and fault rectifications in an understandable way.
• Obtaining accurate parts and labour prices for guests.
• Keeping guests updated on servicing.”
• Handling guest complaints and ensuring prompt issue resolution.
• Preparing invoices and closing allocated repair orders.
• Providing the recommended maintenance schedule for future service requirements.

Skills

Guest service

Communication skills

Time management

Work under pressure

Manual transmission license

Job description

Your skills and experience in the following areas will be highly valued:

Outstanding guest service and presentation skills.

A focus on process, quality, results and exceptional CSI.

Excellent written and verbal communication, along with time management skills and the ability to work under pressure.

A valid driver's license including manual transmissions.

As a Service Advisor, you will be responsible for:

Greeting guests to the dealership's service department;

Booking and managing guest appointments;

Communicating vehicle symptoms and fault rectifications to guests in a manner which can be easily understood;

Obtaining accurate parts and labour prices for our guests;

Keeping each guest up to speed on the servicing of their vehicle;

Handling any guest complaints and ensuring prompt issue resolution;

Preparing invoices and closing allocated repair orders in a timely manner;

Ensuring our guests are provided with their recommended maintenance schedule for future service requirements.