Automotive Service Advisor | Relocation & Bonus

Trinity Motors; Cairns Regional; On-site; AUD 77,000 - 94,000; Full time

Job summary

Trinity Motors Pty Ltd in Cairns, QLD is seeking an experienced Service Advisor to join our automotive service department. This full-time role links customers with service technicians to ensure exceptional service and satisfaction.

You will manage customer interactions, coordinate service schedules and ensure work meets high standards, with relocation and retention incentives discussed for the right candidate.

Qualifications

• Previous experience as a Service Advisor in automotive service.
• Strong knowledge of vehicle maintenance, repairs and terminology.
• Excellent communication and interpersonal skills to explain technical information to customers.
• Outstanding customer service with commitment to high satisfaction.
• Proficiency with computer systems and service management software
• Ability to multitask and manage multiple customer requests in a busy environment
• Strong organisational and time management skills
• Attention to detail and accuracy in paperwork and financial transactions
• Problem-solving and staying calm under pressure
• Professional appearance and positive attitude
• Valid driver's licence and reliable transport
• Preferred automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications
• Experience with EraPower, Triage, Podium and Dealer studio is an advantage

Responsibilities

• Greet customers professionally and identify service needs.
• Provide accurate estimates and quotations for repairs and maintenance.
• Schedule service appointments and manage the workshop calendar.
• Communicate progress and any additional work requirements to customers.
• Prepare work orders with detailed descriptions of requests and issues.
• Coordinate between customers, technicians and management for timely completion.
• Process invoices, payments and warranty claims accurately.
• Build and maintain positive customer relationships to encourage repeat business.
• Identify upselling opportunities for additional services or products.
• Maintain accurate service records and customer data.
• Resolve complaints professionally and promptly.
• Assist with administrative tasks in the service department

Skills

Service adviser experience

Vehicle maintenance knowledge

Communication skills

Customer service

Computer systems proficiency

Multitasking

Time management

Attention to detail

Problem solving

Professional appearance

Driver's licence

Education

Light Vehicle Mechanical Technology certification

Customer service qualifications

Tools

EraPower

Triage

Podium

Dealer studio

Job description

Trinity Motors Pty Ltd in Cairns, QLD is seeking an experienced Service Advisor to join our automotive service department. This full-time role links customers with service technicians to ensure exceptional service and satisfaction.

You will manage customer interactions, coordinate service schedules and ensure work meets high standards, with relocation and retention incentives discussed for the right candidate.