Service Advisor: Customer-Focused, Process-Driven (Ballina/Lismore)

Sharp Motor Group; Ballina Shire; On-site; AUD 52,000 - 68,000; Full time

Job summary

Quayside Motors is seeking a Service Advisor to join our team across Ballina or Lismore. The role focuses on delivering excellent customer service, coordinating with technicians, and ensuring smooth workshop flow.

If you enjoy helping people and staying organised, this is a great fit. Ideal candidates are detail-oriented, able to manage multiple tasks, and comfortable learning about various car brands and services in a structured setting.

Qualifications

• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.
• A commitment to working in a structured, process-driven environment.
• Ability to manage multiple tasks and priorities.
• Solid administrative skills with keen attention to detail.
• A quick learner who can absorb information about various car brands and services.

Responsibilities

• Serve as the key link between customers and technicians, ensuring clear communication.
• Proactively recommend services and products that add value for customers.
• Schedule service appointments and manage the process from start to finish.
• Explain completed work to customers, building their trust and confidence in our service.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Customer service

Multitasking

Job description

Quayside Motors is seeking a Service Advisor to join our team across Ballina or Lismore. The role focuses on delivering excellent customer service, coordinating with technicians, and ensuring smooth workshop flow.

If you enjoy helping people and staying organised, this is a great fit. Ideal candidates are detail-oriented, able to manage multiple tasks, and comfortable learning about various car brands and services in a structured setting.