Service Advisor

Sharp Motor Group; Ballina Shire; On-site; AUD 52,000 - 68,000; Full time

Job summary

Quayside Motors is seeking a Service Advisor to join our team across Ballina or Lismore. The role focuses on delivering excellent customer service, coordinating with technicians, and ensuring smooth workshop flow.

If you enjoy helping people and staying organised, this is a great fit. Ideal candidates are detail-oriented, able to manage multiple tasks, and comfortable learning about various car brands and services in a structured setting.

Qualifications

• Excellent organisational and time management skills.
• Strong communication skills, both written and verbal.
• A commitment to working in a structured, process-driven environment.
• Ability to manage multiple tasks and priorities.
• Solid administrative skills with keen attention to detail.
• A quick learner who can absorb information about various car brands and services.

Responsibilities

• Serve as the key link between customers and technicians, ensuring clear communication.
• Proactively recommend services and products that add value for customers.
• Schedule service appointments and manage the process from start to finish.
• Explain completed work to customers, building their trust and confidence in our service.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Customer service

Multitasking

Job description

Join Our Team at Quayside Motors – Service Advisor Wanted!

Are you ambitious, energetic, and looking for a role where no two days are the same? Quayside Motors is on the lookout for a Service Advisor to join our vibrant team! In this fast-paced, customer-focused role, your day will fly by as you assist customers and help keep their vehicles running smoothly.

No prior automotive experience? No problem! We're seeking someone who enjoys helping people and naturally builds strong relationships. If you're organised, detail-oriented, and thrive in a process-driven environment, we’d love to hear from you.

Location flexibility is essential! This role may be based at either or across our Ballina or Lismore dealerships, so we're looking for someone who is comfortable working at either location based on business needs.

What we’re looking for:

Excellent organisational and time management skills

Strong communication skills, both written and verbal

A commitment to working in a structured, process-driven environment

Ability to manage multiple tasks and priorities

Solid administrative skills with keen attention to detail

A quick learner who can absorb information about various car brands and services

What you’ll do:

Serve as the key link between customers and technicians, ensuring clear communication

Proactively recommend services and products that add value for customers

Schedule service appointments and manage the process from start to finish

Explain completed work to customers, building their trust and confidence in our service

If you're excited to grow your career in the automotive industry and want to work in one of Australia’s best regions, we’d love to meet you! Show off your personality in your application and tell us why you’d be a great fit for our team.

We thank all applicants for their interest, but only those selected for an interview will be contacted.