Service Advisor- Automotive

Freeway Motor Group; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commissions and bonuses

Company maintained vehicle or car

Career growth opportunities

Job summary

Frankston Jeep Service Centre, part of the Travis Motor Group, is looking for a friendly and knowledgeable Service Advisor to enhance customer service. The role involves engaging with customers throughout the service life cycle, discussing service specifics, and supporting the workshop.

Your previous experience as a Service Advisor or technician, combined with exceptional communication skills, will help you thrive in this position.

Qualifications

• Previous Service Advisor experience or technical background preferred.
• Passionate about providing outstanding customer experience.
• Exceptional communication and interpersonal skills.

Responsibilities

• Liaise with customers from booking to post-service satisfaction.
• Discuss service specifics confidently with customers.
• Up-sell for maximum profitability.
• Provide support to the Service Workshop.

Skills

Communication skills

Customer service

Interpersonal skills

Sales skills

Job description

FRANKSTON JEEP SERVICE CENTREis part of the mutli-franchise Travis Motor Group, with locations in Frankston (Seaford) and Mornington.

Here in Frankston, our service center at Hartnett Drive, Seaford,maintains vehicles from our Frankston Jeep, Peninsula GWM, Peninsula RAM, and Peninsula LDV dealerships. With exciting growth across all the brands, we are currently on the lookout for a friendly, outgoing, and knowledgeable Service Advisor.

THE ROLE

TheService Advisorrole supports the Service Department by ensuring a high level of customer service to both internal and external stakeholders when performing duties including but not limited to:

• Liaise with customers through the service life cycle from initial bookings to post service satisfaction follow-up
• Confidently discuss service specifics with customers
• Up-sell to ensure maximum profitability for our service department
• Provide support to the Service Workshop, as required

THE CANDIDATE

Our ideal candidate will:

• Have previous Service Advisor Experience,or
• Be an experiencedtechnicianlooking to change roles, or
• Be passionate about providing outstanding customer experience (with evidence to show this)
• Have exceptional communication and interpersonal skills

THE BENEFITS

On offer to you:

• commissions and bonuses
• company maintained vehicle or car allowance

We are a team that wants to grow - so get excited about what the future holds!