Service Advisor

Gasmak Motor Group; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Training

Team culture

Career growth

Job summary

Gasmak Motor Group is seeking a Service Advisor to join its busy Melbourne workshop, serving Jeep and leading automotive brands. You’ll be the face of the service department, ensuring clear communication and a seamless experience from booking to handover.

You'll use your knowledge of vehicle servicing, strong communication and organizational skills to greet customers, prepare estimates, and keep them updated throughout the service process. Training and career growth are on offer.

Qualifications

• Experience as a Service Advisor is a plus; training provided
• Strong knowledge of vehicle servicing and maintenance
• Excellent communication and relationship-building skills
• Ability to work in a fast-paced environment and stay organized

Responsibilities

• Greet customers and accurately assess their service needs
• Prepare repair orders and provide cost estimates
• Explain recommended repairs and maintenance to customers
• Liaise with workshop manager on progress of service/repairs
• Keep customers updated throughout the service process
• Deliver outstanding customer satisfaction every time

Skills

Customer service

Vehicle servicing knowledge

Communication skills

Organizational & computer skills

Job description

Are you passionate about delivering exceptional customer service and knowledgeable about vehicle servicing? We’re looking for a motivated Service Advisor to join our busy workshop team, working across Jeep and multiple leading automotive brands.

Are you passionate about delivering exceptional customer service and knowledgeable about vehicle servicing? We’re looking for a motivated Service Advisor to join our busy workshop team, working across Jeep and multiple leading automotive brands.

About the Role

As the face of our service department, you’ll be the vital link between our customers and technicians. You’ll ensure every guest receives clear communication, expert advice, and a seamless service experience from booking to vehicle handover.

Key Responsibilities:

• Greet customers and accurately assess their service needs

• Prepare repair orders and provide cost estimates

• Explain recommended repairs and maintenance

• Liaise with workshop manager with progress of service / repairs

• Keep customers updated throughout the service process

• Deliver outstanding customer satisfaction every time

What We’re Looking For:

• Previous experience as a Service Advisor would be a bonus, but we are happy to train the right person

• Strong knowledge of vehicle servicing and maintenance

• Excellent communication and relationship-building skills

• Ability to work in a fast-paced environment

• Strong organizational and computer skills

What We Offer:

• Competitive salary

• Ongoing manufacturer and multi-brand training

• Supportive team culture

• Career growth opportunities within a dynamic dealership environment

If you’re customer-focused, detail-oriented, and ready to represent exciting brands like Jeep while working across a diverse vehicle lineup, we want to hear from you.

We are an equal opportunity employer and believe in promoting a happy and safe workplace.

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