Service Advisor- Automotive - Honda

Werribee Automotive Group; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Bonus and incentive opportunities

Ongoing training and professional dev.

Career progression

Job summary

Western Highway Honda in Australia is seeking an experienced Service Advisor to join its dynamic service team in Caroline Springs. You will be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle collection.

Your role includes delivering outstanding customer service, efficiently scheduling bookings, communicating with the workshop, handling inquiries about servicing and repairs, and processing invoices and payments.

Qualifications

• Experience in a customer-facing role, preferably at a dealership, is essential.
• Reliable, well-organised and able to manage multiple tasks effectively.
• Excellent communication and interpersonal skills with a positive attitude.
• Stable employment history and commitment to customer service excellence.

Responsibilities

• Provide outstanding customer service at every interaction.
• Schedule customer vehicle bookings, drop-offs and collections efficiently.
• Maintain clear communication between customers and the workshop team.
• Respond promptly and professionally to customer inquiries about servicing and repairs.
• Prepare accurate service documentation and process invoices and payments.
• Build strong customer relationships and deliver a consistently positive service experience.
• Collaborate with the Service team to achieve goals and foster a positive workplace culture.
• Demonstrate willingness to learn, develop and grow within the role.

Skills

Customer service

Scheduling

Interpersonal communication

Team collaboration

Tools

POS systems

Invoicing software

Job description

• High volume dealership - Competitive Salary Package
• Full time employment
• Great team environment

Western Highway Honda is seeking an experienced and customer-focused Service Advisor to join our dynamic Service team in Caroline Springs.

Our team is passionate about delivering an exceptional customer experience, ensuring every guest receives professional, friendly, and efficient service throughout their vehicle ownership journey.

About the Role

As a Service Advisor, you will be the key link between our customers and the workshop, ensuring a seamless service experience from booking through to vehicle collection.

Your responsibilities will include:

• Providing outstanding customer service at every interaction.
• Scheduling customer vehicle bookings, drop-offs, and collections efficiently.
• Maintaining clear and effective communication between customers and the workshop team.
• Responding promptly and professionally to customer enquiries regarding vehicle servicing and repairs.
• Preparing accurate service documentation, processing invoices, and handling customer payments.
• Building strong customer relationships and delivering a consistently positive service experience.
• Working collaboratively with the Service team to achieve shared goals and contribute to a positive workplace culture.
• Demonstrating a willingness to learn, develop, and grow within the role.

About You

To be successful in this role, you will:

• Have previous experience as a Service Advisor or in a similar customer-facing role, preferably within a dealership environment.
• Be reliable, well organised, and able to manage multiple tasks effectively.
• Possess excellent communication and interpersonal skills.
• Have a positive attitude and enjoy working as part of a high-performing team.
• Demonstrate a stable employment history and a commitment to delivering exceptional customer service.

Applicants must currently reside in Australia and be an Australian or New Zealand citizen, or hold Australian permanent residency.

At Western Highway Honda, we value our people and offer a rewarding and supportive workplace, including:

• Competitive remuneration with bonus and incentive opportunities.
• Ongoing training and professional development.
• Career progression within a growing automotive group.
• A supportive and friendly team environment.
• Staff events and employee recognition programs.

If you're passionate about customer service and want to be part of a successful dealership that values its people, we'd love to hear from you.