Service Advisor | Alto Castle Hill

Alto Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

Career progression

Competitive remuneration

Job summary

Alto Castle Hill is seeking a Service Advisor to join our busy service department within a leading Sydney multi-franchise automotive group. You’ll be the vital link between customers and the service team, ensuring a premium ownership experience and smooth workflow in a high-volume environment.

Join a growth-focused dealership delivering over 200 new vehicles per month, with clear pathways for advancement into senior service, management, and leadership roles.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role.
• Strong communication and relationship-building skills.
• Excellent organisational and time‑management abilities.
• Professional presentation and a customer-first mindset.
• Ability to thrive in a fast-paced, high-volume environment.
• Current driver’s licence.

Responsibilities

• Welcoming customers and managing service bookings.
• Understanding customer needs and accurately documenting repair orders.
• Providing service recommendations and upselling additional maintenance where appropriate.
• Keeping customers informed throughout the repair process.
• Liaising with technicians and workshop controllers.
• Preparing invoices and processing vehicle handovers.
• Delivering a premium customer experience at every touchpoint.

Skills

Customer service

Communication

Time management

Organisational skills

Driver's licence

Job description

Are you a customer-focused automotive professional looking to take the next step in your career?

Alto Castle Hill is seeking an enthusiastic and driven Service Advisor to join our busy and growing Service Department. As part of one of Sydney's leading automotive groups, you'll work within a high-volume, multi-franchise dealership representing some of the world's most respected automotive brands.

With the dealership delivering over 200 new vehicles per month, this is an exciting opportunity to join a business experiencing strong growth and offering genuine long-term career progression.

Are you a customer-focused automotive professional looking to take the next step in your career?

Alto Castle Hill is seeking an enthusiastic and driven Service Advisor to join our busy and growing Service Department. As part of one of Sydney's leading automotive groups, you'll work within a high-volume, multi-franchise dealership representing some of the world's most respected automotive brands.

With the dealership delivering over 200 new vehicles per month, this is an exciting opportunity to join a business experiencing strong growth and offering genuine long-term career progression.

About the Role

As a Service Advisor, you will be the key link between our customers and service team, ensuring every customer receives an exceptional ownership experience.

Your responsibilities will include:

• Welcoming customers and managing service bookings

• Understanding customer needs and accurately documenting repair orders

• Providing service recommendations and upselling additional maintenance where appropriate

• Keeping customers informed throughout the repair process

• Liaising with technicians and workshop controllers

• Preparing invoices and processing vehicle handovers

• Delivering a premium customer experience at every touchpoint

What We’re Looking For

• Previous experience as a Service Advisor or in a customer-facing automotive role

• Strong communication and relationship-building skills

• Exceptional organisational and time management abilities

• Professional presentation and a customer-first mindset

• Ability to thrive in a fast-paced, high-volume environment

• Current driver’s licence

Why Join Alto Castle Hill?

Work with the Best Brands

Be part of a leading multi-franchise dealership representing some of the industry's most recognised and sought-after automotive brands.

Genuine Career Growth

As one of the highest-performing dealerships in the region, we offer clear pathways for advancement into senior service, management and leadership roles.

High-Volume, High-Energy Environment

With 200+ vehicle deliveries every month, you'll be joining a thriving business with strong customer demand and consistent opportunities to develop your skills.

Supportive Team Culture

Work alongside experienced automotive professionals who are committed to customer satisfaction, teamwork and continuous improvement.

Competitive Remuneration

Attractive salary package with performance incentives and ongoing training opportunities.