Service Advisor

Sime Motors; Cumberland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Car allowance

Health & Wellbeing Bonus

Birthday Leave

Study Support

Employee benefits account

Job summary

Porsche Centre Parramatta is seeking a Service Advisor to be the focal point between customers and the workshop team, delivering world-class service and tailored solutions in a luxury automotive environment.

You will report to the Aftersales Manager, manage service inquiries, coordinate workshop flow, and build lasting customer relationships while ensuring accurate invoicing and adherence to standards.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to translate technical information for customers.
• Strong organisational abilities and time management.

Responsibilities

• Provide exceptional customer service by managing service and repair enquiries with professionalism and efficiency
• Coordinate workshop loading to ensure optimal productivity
• Conduct follow-up and prospecting activities to build long-term customer relationships
• Prepare and cost customer invoices accurately and in line with Group standards

Skills

Customer service

Communication

Time management

Problem solving

Job description

Porsche Centre Parramatta - Driven by Excellence

Are you an energetic, customer‑focused professional who thrives on delivering exceptional service? Passionate about luxury automotive brands and creating unforgettable experiences? If so, Porsche Centre Parramatta wants you on our high‑performing Aftersales team.

About the role:

As a Service Advisor, you’ll be the key link between our customers and our workshop team-helping deliver the world‑class Porsche experience our clients expect. Working in our state‑of‑the‑art Western Sydney showroom and reporting to the Aftersales Manager, you will take pride in exceeding customer expectations, tailoring service solutions, and contributing to the continued success of our dealership.

What You’ll Do

• Provide exceptional customer service by managing service and repair enquiries with professionalism and efficiency
• Coordinate workshop loading to ensure optimal productivity
• Conduct follow‑up and prospecting activities to build long‑term customer relationships and maintain strong workflow
• Prepare and cost customer invoices accurately and in line with Group standards

What You’ll Bring

• Strong communication skills with the ability to simplify and relay technical information (Automotive background or mechanical experience beneficial but not essential)
• Excellent time‑management and organisational abilities
• A current driver’s licence

What We Offer

Just as we are committed to our customers, we are committed to your success. You’ll enjoy:

• Competitive base salary + attractive commission structure + car allowance
• Access to one of the most lucrative markets in Australia
• Ongoing Porsche product training and ongoing support from experienced leadership
• Professional development opportunities (leadership, sales, and more)
• Health & Wellbeing Bonus Claim, Birthday Leave, and Study Support
• Employee benefits account with discounts on groceries, fuel, retail, and more

About Us

At Porsche Centre Parramatta, we don’t just sell performance vehicles-we create extraordinary ownership experiences. As part of the Sime Darby Group, a Fortune 500 organisation spanning 17 countries, our dealership represents the pinnacle of automotive excellence.

Our world‑class showroom in the heart of Western Sydney features a premium customer lounge, an inspiring range of new Porsche models, and a team committed to innovation, passion, and continuous improvement. From the Taycan to the iconic 911, every interaction reflects the heritage and precision of the Porsche brand.