Service Advisor

Sydney BMW; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

State-of-the-art facility

BMW & MINI brands

Leadership team

Career development

Generous remuneration

Premium dealership culture

Job summary

Sydney BMW / Sydney MINI Garage in Rushcutters Bay is seeking an experienced Service Advisor to own the guest experience from arrival to departure. You will keep guests informed, explain service needs clearly, and coordinate with technicians to ensure smooth handovers.

Ideal candidates will have prior Service Advisor experience, strong presentation, and the ability to manage multiple tasks while maintaining a premium level of service.

Qualifications

• Experience as a Service Advisor in automotive dealerships.
• Strong communication and time-management skills.
• Ability to manage multiple guest experiences calmly.

Responsibilities

• Be the face of the guest experience from arrival to departure.
• Provide timely progress updates and clear quotes.
• Explain service requirements and recommendations transparently.
• Manage invoicing, handover and payment professionally.
• Collaborate with technicians and teams to fulfill promises.

Skills

Customer service

Communication

Time management

Multitasking

Job description

Sydney BMW / Sydney MINI Garage | Rushcutters Bay

At Sydney BMW and Sydney MINI Garage, we believe a premium experience is about more than the vehicle — it’s about how people feel when they deal with us.

Every guest who walks through our doors should feel that we genuinely care about their time, their vehicle and their day.

We’re looking for an experienced Service Advisor who takes ownership of that experience from the moment a guest arrives to the moment they drive away.

What You’ll Own

Be the face of the guest experience. From the initial welcome to updates and follow-up, treat every guest the way you would want to be treated — not simply in the way that is most convenient for us.

Keep guests genuinely informed. Take ownership of completion times, progress updates and any changes throughout the day. Our guests shouldn’t need to chase us — we go to them first.

Make things simple and transparent. Clearly explain service requirements, recommendations and quotes so guests understand what their vehicle needs and there are no surprises.

Own the final impression. Ensure invoicing, handover and payment are handled professionally and seamlessly.

Look for opportunities to do more. Notice the small moments where you can turn an ordinary service visit into an experience a guest remembers — and wants to tell someone else about.

Work as one team. Partner closely with our technicians, workshop and support teams to make sure we deliver on what we promise.

Who We’re Looking For

You’ll be someone who:

Treats every interaction — in person, on the phone or in writing — as an opportunity to make someone’s day better.

Is naturally organised, calm under pressure and capable of managing multiple guest experiences at once without losing attention to detail.

Takes genuine pride in personal presentation, communication and getting the small things right.

Takes ownership rather than waiting for someone else to solve a problem.

Enjoys being part of a high-performing team where people hold themselves and each other to a high standard.

Has a genuine interest in cars and the automotive industry — this isn’t a role for someone simply counting down to home time.

Holds a current driver's licence and has previous Service Advisor experience.

What You’ll Get

A state-of-the-art Rushcutters Bay facility you'll be proud to work in.

The opportunity to represent BMW and MINI, two of the world's most recognised premium automotive brands.

A leadership team genuinely committed to creating an exceptional guest experience.

Ongoing training, development and a clear pathway for career progression.

Generous remuneration for the right candidate.

A workplace determined to feel different from the typical dealership.

The Standard We’re Setting

We don't want to simply process service bookings.

We want guests to leave thinking:

"They looked after me. They respected my time. They kept me informed. And they did more than I expected."

If that sounds like the standard you naturally set for yourself, we'd love to hear from you.