Service Advisor

Autosports Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Parental leave

OEM vehicle offers

Premium training

Staff discounts

Wellbeing program

Diversity and Inclusion Council

Referral bonuses

Employee Assistance Program (EAP)

Team events

Job summary

Autosports Group in Sydney is seeking a Service Advisor to lead the customer experience in our premium service team. You will be the main contact from booking to handover, delivering personalised service that aligns with luxury brands.

The ideal candidate will bring strong customer service, excellent communication, and solid organisational skills to thrive in a fast-paced workshop environment with a focus on accuracy and quality.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership.
• Strong customer service and communication skills with a professional approach.
• Excellent organisational and time-management abilities.
• Ability to thrive in a fast-paced, high-volume service environment.
• Attention to detail and accuracy.
• Customer-first mindset with premium brands.

Responsibilities

• Act as the primary point of contact for service customers from booking through to vehicle handover.
• Build long-term relationships with clients by delivering premium service.
• Interpret customer concerns and communicate repair requirements to technicians.
• Prepare and explain service estimates, invoices, and repair recommendations.
• Coordinate workflow between customers, technicians, and parts for timely completion.
• Provide regular updates to customers on vehicle progress and approvals.
• Identify upsell opportunities in line with manufacturer guidelines.
• Ensure compliance with dealership processes and warranty requirements.
• Maintain accurate customer and vehicle records within the DMS.
• Collaborate with Parts, Sales, and Workshop teams to exceed customer expectations.

Skills

Customer service

Communication

Organisation

Time management

DMS familiarity

Premium brands

Driver's licence

Tools

DMS systems

Job description

Contact information

• Contact NameCameron
• Contact Phone[phone]***
• Contact ************@autosportsgroup.com.au

Description

About Us

Adelaide Volkswagen are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

About The Role:

Due to continued growth, we are seeking a Service Advisor to join our high-performing Service team. This customer-facing role is critical to delivering a seamless, premium aftersales experience, acting as the key point of contact between our valued clients and the workshop. You will combine exceptional customer service with strong organisational skills, ensuring transparency, efficiency, and trust throughout the service journey aligned with the luxury brands we represent.

In this role you will:

• Act as the primary point of contact for service customers from booking through to vehicle handover
• Build strong, long-term relationships with clients by delivering personalised, premium service
• Accurately interpret customer concerns and communicate repair requirements to technicians
• Prepare and explain service estimates, invoices, and repair recommendationsCoordinate workflow between customers, technicians, and parts to ensure timely completion
• Provide regular updates to customers on vehicle progress and approvals
• Identify upsell opportunities in line with manufacturer guidelines and customer needs
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
• Maintain accurate customer and vehicle records within the DMS
• Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations

Our ideal candidate will possess the following:

• Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded)
• Strong customer service and communication skills with a professional, polished approach
• Excellent organisational and time-management abilities
• Ability to thrive in a fast-paced, high-volume service environment
• Strong attention to detail and commitment to accuracy
• A customer-first mindset with a passion for premium brands
• Intermediate computer skills and experience with DMS systems (preferred)
• Valid driver’s licence

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Access to premium, factory-backed training to keep your skills at the industry forefront
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement