Service Advisor

Eagers Automotive; City Of Stirling; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts on vehicles

Ongoing training

Career progression opportunities

Private health insurance

Job summary

Eagers Automotive in Western Australia is seeking a professional Service Advisor to join Big Rock Toyota's busy service team. This full-time front-of-house role is ideal for someone who enjoys working with people, stays organised under pressure, and takes pride in being the key connection between our guests and workshop team.

As the first point of contact for service guests, you set the tone for their experience, listening, communicating clearly, and managing expectations to build trust and

Qualifications

• Previous experience in a Service Advisor or customer service role (automotive preferred).
• Strong communication and interpersonal skills.
• Current driver’s licence.
• Australian working rights.
• Ability to manage multiple tasks and prioritise under pressure.
• High level of professionalism and attention to detail.

Responsibilities

• Greet guests and assist with service bookings and enquiries
• Prepare repair orders and clearly explain required work to customers
• Liaise with technicians to provide accurate updates on vehicle progress
• Maintain clear, timely communication throughout the service process
• Recommend additional servicing or maintenance where appropriate
• Ensure all work is authorised, completed to standard, and handed over smoothly

Skills

Communication skills

Interpersonal skills

Customer service

Organisation

Job description

About the Role

Big Rock Toyota are seeking a professional, customer-focused Service Advisor to join our busy service team. This full time front-of-house role is ideal for someone who enjoys working with people, stays organised under pressure, and takes pride in being the key connection between our guests and workshop team.

As the first point of contact for service guests, you set the tone for their entire experience. From the moment they arrive to the time they drive away, your ability to listen, communicate clearly, and manage expectations plays a major role in building trust and long-term relationships. This role suits someone with strong interpersonal skills, sharp attention to detail, and the confidence to juggle competing priorities while keeping guests informed every step of the way.

What you will be doing:

• Greet guests and assist with service bookings and enquiries
• Prepare repair orders and clearly explain required work to customers
• Liaise with technicians to provide accurate updates on vehicle progress
• Maintain clear, timely communication throughout the service process
• Recommend additional servicing or maintenance where appropriate
• Ensure all work is authorised, completed to standard, and handed over smoothly

What’s in it for you:

• Represent a high-performing, well-respected dealership
• Team member discounts across automotive products and services
• Stable, full-time employment with opportunities for progression
• Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time.
• Access ongoing training through our Learning Together program, including technical courses, personal development and career support throughout your employment.
• Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management.
• Take advantage of a wide range of employee benefits including discounts on vehicle purchases, parts and servicing, private health insurance, Crown Perth accommodation, plus additional paid parental leave for eligible team members.

What You’ll bring to the role:

• Previous experience in a Service Advisor or customer service role (automotive preferred)
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritise under pressure
• High level of professionalism and attention to detail
• Current driver’s licence
• Australian working rights

Eagers Automotive is Australia’s largest automotive retailer, with over 9,000 team members across 300 dealerships across Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.