Premium Service Advisor - Guest Experience Lead

Sydney BMW; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

State-of-the-art facility

BMW & MINI brands

Leadership team

Career development

Generous remuneration

Premium dealership culture

Job summary

Sydney BMW / Sydney MINI Garage in Rushcutters Bay is seeking an experienced Service Advisor to own the guest experience from arrival to departure. You will keep guests informed, explain service needs clearly, and coordinate with technicians to ensure smooth handovers.

Ideal candidates will have prior Service Advisor experience, strong presentation, and the ability to manage multiple tasks while maintaining a premium level of service.

Qualifications

• Experience as a Service Advisor in automotive dealerships.
• Strong communication and time-management skills.
• Ability to manage multiple guest experiences calmly.

Responsibilities

• Be the face of the guest experience from arrival to departure.
• Provide timely progress updates and clear quotes.
• Explain service requirements and recommendations transparently.
• Manage invoicing, handover and payment professionally.
• Collaborate with technicians and teams to fulfill promises.

Skills

Customer service

Communication

Time management

Multitasking

Job description

Sydney BMW / Sydney MINI Garage in Rushcutters Bay is seeking an experienced Service Advisor to own the guest experience from arrival to departure. You will keep guests informed, explain service needs clearly, and coordinate with technicians to ensure smooth handovers.

Ideal candidates will have prior Service Advisor experience, strong presentation, and the ability to manage multiple tasks while maintaining a premium level of service.