Service Advisor

Sime Motors Australia; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Car allowance

Uncapped commission

Health & wellbeing bonus

Birthday leave

Study support

Employee discounts

Job summary

Parramatta BMW – Big Opportunities Await is seeking an experienced service advisor to join our high-performing service team at the BMW showroom in Sydney. You will handle service and repair requests with courtesy while supporting workshop loading and ensuring top-tier customer service.

The successful candidate will build product knowledge through training, prepare and cost invoices to Group Standards, and contribute to meeting KPI targets.

Qualifications

• Experience in a similar client-facing / customer service role.
• Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone.
• Demonstrated computer literacy including Microsoft Office, Excel etc.
• Advanced MS office and general computer skills.

Responsibilities

• Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
• Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
• Accurately prepare and cost customer invoices to Group Standards.
• Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
• Assist in meeting and exceeding key departmental performance indicator targets.

Skills

Customer service excellence

Telephone communication

Microsoft Office / Excel

Team collaboration

Tools

Microsoft Office

Excel

Job description

Company

Sime Darby Motors Retail (Australia) Pty Ltd

Parramatta BMW – Big Opportunities Await

Are you an experienced customer service professional who is confident, motivated and customer oriented? Do you have a passion for exceeding customer expectations with an excitement for prestige brands? If this is you, we want you to join our high-performing service team at the home of BMW in the heart of Sydney, Parramatta BMW & MINI Garage.

The Role

Working as a service advisor alongside a results-oriented and highly dedicated service team within a newly refurbished

defining and maintaining the exacting standards to which BMW customers truly deserve.

• Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
• Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
• Accurately prepare and cost customer invoices to Group Standards.
• Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
• Assist in meeting and exceeding key departmental performance indicator targets.

Company

Sime Darby Motors Retail (Australia) Pty Ltd

Parramatta BMW – Big Opportunities Await

Are you an experienced customer service professional who is confident, motivated and customer oriented? Do you have a passion for exceeding customer expectations with an excitement for prestige brands? If this is you, we want you to join our high-performing service team at the home of BMW in the heart of Sydney, Parramatta BMW & MINI Garage.

The Role

Working as a service advisor alongside a results-oriented and highly dedicated service team within a newly refurbished state-of-the-art showroom, you'll have the opportunity to help drive our vision of defining and maintaining the exacting standards to which BMW customers truly deserve.

Roles And Responsibilities Will Include

• Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
• Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
• Accurately prepare and cost customer invoices to Group Standards.
• Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
• Assist in meeting and exceeding key departmental performance indicator targets.

To Be Successful In This Role You Will Have

• Experience in a similar client-facing / customer service role
• Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
• Demonstrated computer literacy including Microsoft Office, Excel etc..
• Advanced MS office and general computer skills.

What We Can Offer

• A competitive base salary, attractive commission plan, and a car allowance
• An opportunity to work for one of the largest companies in the APAC region
• Uncapped commission with unlimited earning potential
• Be situated on the doorstep of one of the most earning potential markets in the country.
• Professional development opportunities
• Health & Wellbeing Bonus Claim, Birthday leave, and Study Support available
• An employee benefits account with access to discounts on groceries, fuel, and more!
• A safe, friendly, diverse and supportive team environment

About Us

As one of the largest BMW dealerships in Western Sydney, Parramatta BMW is more than just a showroom—it's a place where passion, performance, and personality come to life.

Part of the Sime Darby Group, a Fortune 500 company operating across 17 countries, we’re committed to delivering exceptional customer experiences and continuous innovation. When you join Parramatta BMW, you become part of a high-energy team that thrives on creativity, customer engagement, and the thrill of driving success.

If you’re ready to bring your enthusiasm and expertise to a brand that dares to be different, we want to hear from you!