Vehicle Service Advisor - Customer Care & Scheduling

4K Automotive Group Pty; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Reward and recognition programs

Staff referral bonuses

Career development through training

Paid Parental Leave

Employee Assistance Program

Job summary

4K Automotive Group Pty, including Phil Gilbert Motor Group, is seeking a Service Advisor to deliver exceptional service from booking through to vehicle handover. You will manage enquiries, schedule daily appointments, and work with the Workshop Controller to ensure timely, accurate estimates and clear communication with customers.

The role suits both experienced advisors and those starting their automotive service career.

Qualifications

• Experience as a Service Advisor or in automotive service costing.
• Strong communication and problem-solving skills.
• Proficiency in MS Office.
• Current NSW driver’s licence.
• Passion for customer service and the auto industry.

Responsibilities

• Be the first point of contact for customers from booking to vehicle collection.
• Manage customer enquiries, service bookings and daily appointments.
• Liaise with Workshop Controller to ensure timely completion and approved costs.
• Prepare accurate service estimates and explain recommended work and costs.
• Keep customers informed about timing and changes during the repair process.
• Coordinate future bookings to maximise workshop efficiency and satisfaction.
• Resolve customer concerns professionally and efficiently.
• Explain work completed and charges on delivery of vehicles.
• Complete dealership administrative tasks per procedures and warranty requirements.

Skills

Communication

Problem solving

MS Office

Attention to detail

Process-driven

Driver’s license

Customer service

Automotive knowledge

Job description

4K Automotive Group Pty, including Phil Gilbert Motor Group, is seeking a Service Advisor to deliver exceptional service from booking through to vehicle handover. You will manage enquiries, schedule daily appointments, and work with the Workshop Controller to ensure timely, accurate estimates and clear communication with customers.

The role suits both experienced advisors and those starting their automotive service career.