Service Advisor

Autosports Group Limited; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Parental Leave

OEM offers

Factory training

Wellbeing program

Fitness Passport

Team events

Referral bonus

EAP access

Job summary

Autosports Group Limited via Volvo Cars Adelaide is seeking a Service Advisor to join our high-performing service team. This customer-facing role is pivotal in delivering a seamless, premium aftersales experience, connecting customers with the workshop and technicians.

You will blend exceptional service with strong organisation, manage service estimates, keep customers updated, and identify upsell opportunities within manufacturer guidelines while maintaining accurate records in the DMS.

Qualifications

• Experience as a Service Advisor in an automotive dealership (prestige brand preferred).
• Strong customer service and communication skills.
• Excellent organisational and time-management abilities.
• Ability to thrive in a fast-paced, high-volume service environment.
• Attention to detail and accuracy.
• Customer-first mindset with a passion for premium brands.
• Intermediate computer skills; experience with DMS systems preferred.
• Valid driver’s license.

Responsibilities

• Act as primary contact for service customers from booking to handover.
• Build relationships by delivering personalised premium service.
• Interpret customer concerns and communicate repairs to technicians.
• Prepare and explain service estimates, invoices and recommendations.
• Coordinate workflow between customers, technicians and parts.
• Provide regular updates on vehicle progress and approvals.
• Identify upsell opportunities within manufacturer guidelines.
• Ensure compliance with dealer processes and warranties.
• Maintain accurate customer and vehicle records in the DMS.
• Collaborate with Parts, Sales, and Workshop teams to exceed expectations.

Skills

Customer service

Communication

Organisational skills

Time management

Attention to detail

Customer-centric

DMS experience

Driver's license

Tools

DMS systems

Job description

• Location 30 Scotland Road,Mile End, SA, 5031,Australia
• Base Pay $65,000.00 - $95,000.00 / Year
• Job Category Service Advisor, Vehicle Service, Vehicle Sales
• Employee Type Full-time Permanent - 76

Contact information

• Contact Name Aaron
• Contact Phone [phone]
• Contact Email [e-mail]

About Us

Volvo Cars Adelaide are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

About The Role:

Due to continued growth, we are seeking a Service Advisor to join our high-performing Service team. This customer-facing role is critical to delivering a seamless, premium aftersales experience, acting as the key point of contact between our valued clients and the workshop. You will combine exceptional customer service with strong organisational skills, ensuring transparency, efficiency, and trust throughout the service journey.

In this role you will:

• Act as the primary point of contact for service customers from booking through to vehicle handover
• Build strong, long-term relationships with clients by delivering personalised, premium service
• Accurately interpret customer concerns and communicate repair requirements to technicians
• Prepare and explain service estimates, invoices, and repair recommendations
• Coordinate workflow between customers, technicians, and parts to ensure timely completion
• Provide regular updates to customers on vehicle progress and approvals
• Identify upsell opportunities in line with manufacturer guidelines and customer needs
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
• Maintain accurate customer and vehicle records within the DMS
• Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations

Our ideal candidate will possess the following:

• Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded)
• Strong customer service and communication skills with a professional, polished approach
• Excellent organisational and time-management abilities
• Ability to thrive in a fast-paced, high-volume service environment
• Strong attention to detail and commitment to accuracy
• A customer-first mindset with a passion for premium brands
• Intermediate computer skills and experience with DMS systems (preferred)
• Valid driver’s licence

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Access to premium, factory-backed training to keep your skills at the industry forefront
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement

Our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do.

We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights to work in Australia or New Zealand. This includes reference check and background checks and other role-relevant screening where applicable.