Service Advisor

Randstad; City of Brisbane; On-site; AUD 81,000 - 106,000; Full time

Job summary

Randstad is partnering with a leading international commercial vehicle dealership to recruit an experienced Service Advisor for our Brisbane team. This full-time role offers an immediate start, an attractive hourly rate, and a clear pathway to a permanent salary package within a major brand.

As the vital link between clients and the workshop, you will manage repair orders, provide progress updates, handle quotations and invoicing, and collaborate with workshop and parts teams to maximise

Qualifications

• Experience as a Service Advisor, preferably in commercial vehicle/heavy equipment dealership.
• Strong customer service and problem-solving abilities.
• Proficient in MS Office.
• Organisational skills with ability to manage priorities.
• HV licence preferred (not compulsory).

Responsibilities

• Communicate with customers to determine concerns and provide updates.
• Manage quotations and invoicing, verify credit limits and explain charges.
• Create repair orders, add job lines, allocate work to technicians.
• Perform complete vehicle handovers after completion.
• Collaborate with workshop and parts teams to optimise workflows.

Skills

Service Advisor

Customer service

MS Office

Organisational skills

HV licence preferred

Tools

MS Office

Job description

About the Company & Culture

Randstad is excited to be supporting our valued business partner, an international market leader in the commercial vehicle dealership sector, to source an experienced Service Advisor for their high-performing Brisbane team.

Operating as part of an expansive, highly respected global dealership network, this business brings world-class industry backing and structural support to the local Brisbane market. Built on core values of speed, value, and trust, the company fosters a collaborative environment where every team member contributes to workshop success. Working alongside experienced service managers, parts specialists, and workshop technicians, you will join an inclusive team culture that values open communication, ongoing professional development, and multi-departmental teamwork.

About the Role

This full-time position offers an immediate start with an attractive hourly rate. Designed for high performers, this role provides a proven, seamless pathway to transition into a secure, long-term permanent salary package within a major industry brand. Acting as the vital connection point between clients and the workshop, you will manage vehicle repair orders, maintain clear progress updates, and ensure accurate service invoicing.

Key Responsibilities

• Communicate directly with customers to determine vehicle concerns, establish repair timelines, and provide transparent job updates
• Manage the quotation and invoicing process, verifying customer credit limits and explaining final service charges
• Create detailed repair orders, add job lines, and allocate work to technicians based on workshop capacity and planning
• Perform complete vehicle handovers upon work completion
• Collaborate continuously with workshop and parts teams to manage repair order workflows and optimise job efficiency

Skills & Experience

• Previous experience as a Service Advisor, ideally within a commercial vehicle or heavy equipment dealership environment
• Strong customer service background with demonstrated problem-solving, decision-making, and conflict-resolution capabilities
• Intermediate computer literacy, including proficiency in MS Office packages
• Exceptional organisational capabilities with the ability to manage competing priorities in a fast-paced setting
• Heavy Vehicle (HV) licence is preferred, though not strictly required

What's on Offer

• Competitive Hourly Rate: Earn an exact rate of $41.12 - $53.77 per hour + super during the initial phase.
• Career Pathway: Clear transition plan into a permanent position with a target salary package of $65,000 - $80,000 + super.
• Immediate Start: Jump straight into a supportive, structured environment with zero delays.
• Industry Standing: Gain valuable exposure within a premier global dealership network offering ongoing stability.

Equal Opportunity Statement

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.