Premium Service Advisor — Elevate Customer Experience

Autosports Group; Adelaide; On-site; AUD 60,000 - 76,000; Full time

Job summary

Volvo Cars Adelaide, part of Autosports Group, is seeking a Service Advisor to join our high-performing service team. This customer-facing role is critical to delivering a premium aftersales experience, acting as the primary contact between customers and the workshop.

You will interpret concerns, explain estimates, coordinate workflow between customers, technicians and parts, and build lasting relationships with clients while upholding manufacturer standards and warranty requirements.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership.
• Strong customer service and communication skills with a professional approach.
• Excellent organisational and time-management abilities.
• Ability to thrive in a fast-paced, high-volume service environment.
• Attention to detail and commitment to accuracy.
• Customer-first mindset with a passion for premium brands.
• Intermediate computer skills and experience with DMS systems.

Responsibilities

• Act as the primary point of contact for service customers from booking through to vehicle handover.
• Build strong, long-term relationships with clients by delivering personalised, premium service.
• Accurately interpret customer concerns and communicate repair requirements to technicians.
• Prepare and explain service estimates, invoices, and repair recommendations.
• Coordinate workflow between customers, technicians, and parts to ensure timely completion.
• Provide regular updates to customers on vehicle progress and approvals.
• Identify upsell opportunities in line with manufacturer guidelines and customer needs.
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements.
• Maintain accurate customer and vehicle records within the DMS.
• Collaborate with Parts, Sales, and Workshop teams to exceed customer expectations.

Skills

Service Advisor experience

Customer service

Communication skills

Organisational skills

Attention to detail

DMS experience

Valid driver’s licence

Tools

DMS systems

Job description

Volvo Cars Adelaide, part of Autosports Group, is seeking a Service Advisor to join our high-performing service team. This customer-facing role is critical to delivering a premium aftersales experience, acting as the primary contact between customers and the workshop.

You will interpret concerns, explain estimates, coordinate workflow between customers, technicians and parts, and build lasting relationships with clients while upholding manufacturer standards and warranty requirements.