Service Advisor

Autosports Group; Adelaide; On-site; AUD 60,000 - 76,000; Full time

Job summary

Volvo Cars Adelaide, part of Autosports Group, is seeking a Service Advisor to join our high-performing service team. This customer-facing role is critical to delivering a premium aftersales experience, acting as the primary contact between customers and the workshop.

You will interpret concerns, explain estimates, coordinate workflow between customers, technicians and parts, and build lasting relationships with clients while upholding manufacturer standards and warranty requirements.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership.
• Strong customer service and communication skills with a professional approach.
• Excellent organisational and time-management abilities.
• Ability to thrive in a fast-paced, high-volume service environment.
• Attention to detail and commitment to accuracy.
• Customer-first mindset with a passion for premium brands.
• Intermediate computer skills and experience with DMS systems.

Responsibilities

• Act as the primary point of contact for service customers from booking through to vehicle handover.
• Build strong, long-term relationships with clients by delivering personalised, premium service.
• Accurately interpret customer concerns and communicate repair requirements to technicians.
• Prepare and explain service estimates, invoices, and repair recommendations.
• Coordinate workflow between customers, technicians, and parts to ensure timely completion.
• Provide regular updates to customers on vehicle progress and approvals.
• Identify upsell opportunities in line with manufacturer guidelines and customer needs.
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements.
• Maintain accurate customer and vehicle records within the DMS.
• Collaborate with Parts, Sales, and Workshop teams to exceed customer expectations.

Skills

Service Advisor experience

Customer service

Communication skills

Organisational skills

Attention to detail

DMS experience

Valid driver’s licence

Tools

DMS systems

Job description

Volvo Cars Adelaide are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

About The Role:

Due to continued growth, we are seeking a Service Advisor to join our high-performing Service team. This customer-facing role is critical to delivering a seamless, premium aftersales experience, acting as the key point of contact between our valued clients and the workshop. You will combine exceptional customer service with strong organisational skills, ensuring transparency, efficiency, and trust throughout the service journey.

In this role you will:

• Act as the primary point of contact for service customers from booking through to vehicle handover
• Build strong, long-term relationships with clients by delivering personalised, premium service
• Accurately interpret customer concerns and communicate repair requirements to technicians
• Prepare and explain service estimates, invoices, and repair recommendations
• Coordinate workflow between customers, technicians, and parts to ensure timely completionProvide regular updates to customers on vehicle progress and approvals
• Identify upsell opportunities in line with manufacturer guidelines and customer needs
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
• Maintain accurate customer and vehicle records within the DMS
• Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations

Our ideal candidate will possess the following:

• Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded)
• Strong customer service and communication skills with a professional, polished approach
• Excellent organisational and time-management abilities
• Ability to thrive in a fast-paced, high-volume service environment
• Strong attention to detail and commitment to accuracy
• A customer-first mindset with a passion for premium brands
• Intermediate computer skills and experience with DMS systems (preferred)
• Valid driver’s licence

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Access to premium, factory-backed training to keep your skills at the industry forefront
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement

Our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do.

We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

Autosports Group, is a large, listed retail automotive group representing the world’s greatest prestige and super luxury automotive brands. What does that mean for you? It means that you will be joining a team (within a much bigger team) offering development opportunities and the chance to work alongside some of the best people working in our industry today.

Whilst Autosports Group is best known for our landmark new car showrooms, we have a less visible but no less important side to our business in service, parts and luxury used cars and offer a range of apprenticeships across the business.

Currently we employ over 2,500 employees across 80 Dealerships in NSW / QLD / VIC / ACT and NZ.