Automotive Service Advisor | Mon–Fri, Uncapped Earnings

Alan Mance Motors Group; Melbourne; Vor Ort; AUD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Weekdays only

Salary plus commission

Uncapped earnings potential

Zusammenfassung

Alan Mance Motors Footscray is seeking a motivated Service Advisor to join our busy automotive service department. You will bridge the gap between customers and workshop, delivering clear communication and professional advice from booking to vehicle collection.

Reporting to the service team, you will greet customers, book servicing, discuss repairs, and liaise with technicians to manage workflow while maintaining accurate records and ensuring high standards of customer service.

Qualifikationen

• Strong customer service and communication skills.
• Ability to manage competing priorities in a busy workshop.
• Professional, friendly and confident approach when dealing with customers.
• Good organisational skills and attention to detail.
• Proactive attitude and the ability to work effectively as part of a team.
• Genuine interest in the automotive industry.
• Current and valid driver’s licence is essential.

Aufgaben

• Greeting customers and building strong, professional relationships.
• Booking vehicles for servicing, repairs, maintenance and diagnostic work.
• Discussing customer concerns and accurately recording repair requirements.
• Liaising with technicians and workshop controllers to manage workflow and repair progress.
• Preparing repair orders, estimates and service quotations.
• Communicating recommended repairs, obtaining customer authorisation and following up on outstanding work.
• Keeping customers informed about vehicle progress, costs and completion times.
• Identifying additional service and repair opportunities where appropriate.
• Ensuring repair orders, customer details and invoices are completed accurately.
• Delivering a high standard of customer service while contributing to the overall performance of the service department.

Kenntnisse

Customer service

Communication skills

Prioritisation

Organisational skills

Team player

Tools

ERA Power

Jobbeschreibung

Alan Mance Motors Footscray is seeking a motivated Service Advisor to join our busy automotive service department. You will bridge the gap between customers and workshop, delivering clear communication and professional advice from booking to vehicle collection.

Reporting to the service team, you will greet customers, book servicing, discuss repairs, and liaise with technicians to manage workflow while maintaining accurate records and ensuring high standards of customer service.