Service Advisor

Mackay City Auto Group; Mackay Regional; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading earnings potential

Ongoing training and professional dev.

Career growth opportunities

Supportive leadership

Collaborative team environment

Job summary

Mackay City Auto Group is seeking a Service Advisor to join our Service Department in Mackay. You will be the key link between customers and the workshop, ensuring proactive communication and a seamless service experience from booking to handover.

We value people who enjoy helping others, solve problems, and work well in a fast-paced team. Automotive or customer service backgrounds are encouraged, with formal licensing requirements met locally.

Qualifications

• Previous experience in a customer service, service advisory, hospitality, retail, or customer-facing role.
• Outstanding communication and relationship-building skills.
• Current Australian Driver Licence.
• Automotive experience is highly regarded; however, we're equally interested in people from retail, hospitality, or other customer service backgrounds who are passionate about creating great customer experiences and eager to learn.

Responsibilities

• Deliver exceptional customer service at every stage of the service journey.
• Welcome customers and manage service bookings efficiently and professionally.
• Listen actively to customer concerns and identify the best solutions for their needs.
• Keep customers informed with clear, proactive updates throughout the servicing process.
• Liaise closely with technicians and parts staff to ensure smooth workflow and positive outcomes.
• Communicate service recommendations and repair requirements in a clear and easy-to-understand manner.
• Prepare estimates, invoices, and service documentation accurately.
• Follow up with customers to ensure satisfaction and resolve any concerns promptly.
• Build strong customer relationships that drive loyalty and repeat business.
• Contribute to a positive team culture by supporting colleagues and sharing knowledge.
• Help achieve customer satisfaction, retention, and department performance goals.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Attention to detail

Confidence with computer systems

Education

Australian Driver Licence

Job description

At Mackay City Auto Group, we're more than a dealership. We're a team of passionate people committed to delivering outstanding experiences for our customers and supporting one another to achieve great results.

As a Service Advisor in our Service Department supporting our range of existing and exciting new brands, you'll be at the heart of the customer journey, helping customers navigate their servicing and repair needs while ensuring they feel informed, valued, and supported every step of the way.

This is a role for someone who loves helping people, enjoys solving problems, and thrives in a fast-paced team environment. If you take pride in delivering exceptional service and building genuine customer relationships, we'd love to hear from you.

Why Join Mackay City Auto Group?

Our purpose is simple: Putting a SMILE in Every Drive.

Everything we do is guided by our values:

That means creating positive experiences for our customers and each other every single day. We look beyond problems to find solutions, bring a professional and positive attitude to our work, and earn trust by being accountable and following through on our commitments. Most importantly, we take the time to understand people's needs because we know that when people feel valued, everyone wins.

About the Role

As a Service Advisor, you'll be the key link between our customers and workshop team. You'll ensure every customer receives proactive communication, expert guidance, and a seamless service experience from booking through to vehicle handover.

This role is about more than processing service bookings. It's about anticipating customer needs, providing solutions, and building long-term relationships that keep customers returning to Mackay City Auto Group.

Key Responsibilities

• Deliver exceptional customer service at every stage of the service journey
• Welcome customers and manage service bookings efficiently and professionally
• Listen actively to customer concerns and identify the best solutions for their needs
• Keep customers informed with clear, proactive updates throughout the servicing process
• Liaise closely with technicians and parts staff to ensure smooth workflow and positive outcomes
• Communicate service recommendations and repair requirements in a clear and easy-to-understand manner
• Prepare estimates, invoices, and service documentation accurately
• Follow up with customers to ensure satisfaction and resolve any concerns promptly
• Build strong customer relationships that drive loyalty and repeat business
• Contribute to a positive team culture by supporting colleagues and sharing knowledge
• Help achieve customer satisfaction, retention, and department performance goals

About You

You genuinely enjoy helping people and take pride in providing outstanding customer service.

You understand that every interaction is an opportunity to build trust, solve problems, and create a positive experience for both customers and teammates.

You'll Bring:

• Previous experience in a customer service, service advisory, hospitality, retail, or customer-facing role
• Outstanding communication and relationship-building skills
• A genuine passion for helping people and delivering excellent customer experiences
• Strong organisation and time management skills
• The ability to remain calm and professional in a busy environment
• Confidence using computer systems and administrative processes
• A proactive, solution-focused mindset
• The ability to work collaboratively as part of a team
• High attention to detail and a commitment to quality
• A positive attitude aligned with our SMILE Values
• Current Australian Driver Licence
• Automotive experience is highly regarded; however, we're equally interested in people from retail, hospitality, or other customer service backgrounds who are passionate about creating great customer experiences and eager to learn.

What's In It For You?

• Industry-leading earning potential
• Ongoing training and professional development
• Career growth opportunities within a growing dealer group
• Supportive leadership and a collaborative team environment
• A workplace that genuinely values people, culture, and development
• The opportunity to make a real impact on customer experience every day

Ready to Put a SMILE in Every Drive?

If you're passionate about customer service, value strong relationships, and want to be part of a team that lives its values every day, we'd love to hear from you.

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