Service Advisor

Allclass; Cairns Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Ongoing training

Career progression

Stable employment

Queensland growth

Job summary

Allclass in Cairns is seeking a Service Advisor to be the key link between customers, technicians and parts. You will manage bookings, service orders, updates, and warranty paperwork, ensuring smooth service progression from enquiry to completion.

The role suits someone with customer-service experience, mechanical aptitude and strong organisational skills, ready to multi-task in a busy dealership environment.

Qualifications

• Prior experience as a Service Advisor, Service Admin, or customer service role.
• Mechanical aptitude or exposure to machinery, construction, or heavy equipment.
• Strong communication and relationship-building skills.

Responsibilities

• Handle customer enquiries by phone, in person, and email.
• Book, coordinate, and manage servicing and repairs.
• Create and manage service repair orders and invoices.
• Liaise with technicians on progress and timeframes.
• Support warranty administration and service documentation.

Skills

Customer service

Service administration

Mechanical aptitude

Communication

Organisational skills

Time management

Education

Mechanical trade qualification

Job description

Service Advisor

Join a Leading Kubota & Merlo Dealership Supporting Queensland’s Construction & Agricultural Industries

At Allclass, we pride ourselves on being responsive, friendly experts delivering peace of mind to our customers. As a proudly Queensland-owned and family-operated Kubota dealership with over 30 years in business, we continue to grow across the state with branches spanning from South East Queensland to North Queensland.

We are currently seeking a motivated and customer-focused Service Advisor to join our Cairns team. This role is ideal for someone who enjoys building strong customer relationships, and has a passion for delivering exceptional aftersales support.

As the key link between our customers, technicians, and parts department, you’ll play a critical role in ensuring service jobs run smoothly from booking through to completion.

About the Role

Reporting to the Branch Manager, your responsibilities will include:

• Managing customer service enquiries over the phone, face-to-face and via email
• Booking and coordinating machinery servicing and repairs
• Creating and managing service repair orders
• Liaising with technicians regarding job progress and timeframes
• Communicating repair updates and recommendations to customers
• Coordinating parts availability with the Parts Department
• Processing invoices and explaining charges to customers
• Assisting with warranty administration and service documentation
• Managing multiple jobs and customer interactions simultaneously
• Identifying opportunities for preventative maintenance and additional service work
• Maintaining accurate customer records within dealership systems
• Supporting a safe and organised workshop environment

About You

To be successful in this role, you will ideally possess:

• Previous experience in a Service Advisor, Service Administration, or customer service role
• A mechanical or similar trade qualification or mechanical aptitude/ exposure to machinery, automotive, agriculture, construction, or heavy equipment industries
• Strong communication and relationship-building skills
• Excellent organisational and time management abilities
• The ability to multitask and prioritise in a busy environment
• Strong attention to detail and administrative accuracy
• A proactive and solutions-focused mindsetConfidence working with computer systems and service software
• A commitment to teamwork and delivering excellent customer service

Why Join Allclass?

• Work with a recognised Kubota & Merlo dealership and industry-leading products
• Be part of a supportive, team-oriented culture
• Opportunities for career development and progression
• Stable, long-term employment with a growing Queensland business
• Ongoing training and development opportunities

If you’re someone who enjoys helping customers, coordinating moving parts, and being part of a hardworking team, we’d love to hear from you.

Service Coordinator, Service Administrator, Workshop Administrator, Service Advisor, Scheduler, Customer Service Coordinator and Maintenance Coordinator