Service Advisor

Eagers Automotive; Miles; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive health discounts

Employee Assistance Program

Novated leasing

Car pricing & servicing savings

Job summary

Black Toyota Miles is seeking a customer-focused Service Advisor to join our busy service department in the Western Downs region. You will be the first point of contact for service customers, guiding them from booking through to vehicle collection.

You will greet customers, discuss servicing needs, schedule bookings, prepare estimates, explain repairs, liaise with technicians and keep customers informed of progress.

Qualifications

• Previous experience in a Service Advisor, customer service or automotive administration role.
• Strong communication and interpersonal skills.
• A genuine passion for delivering exceptional customer experiences.
• Excellent organisational and time management abilities.
• Confidence using computer systems and managing multiple priorities.
• A professional presentation and positive attitude.
• Experience within the automotive industry will be highly regarded.
• A current and valid driver's licence.

Responsibilities

• Greet customers and discuss their servicing requirements.
• Schedule service bookings and coordinate workshop workflow.
• Prepare estimates and explain recommended repairs and maintenance.
• Liaise with technicians to keep customers informed of vehicle progress.
• Process invoices and handle customer payments.
• Identify additional service opportunities that benefit the customer.
• Build strong relationships and deliver an exceptional customer experience.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organisational skills

Professional presentation

Automotive industry experience

Tools

CRM systems

Job description

Black Toyota Miles is a proud and well-established dealership serving the Western Downs region. Known for delivering exceptional customer service and trusted automotive solutions, we are committed to creating outstanding experiences for every customer who walks through our doors.

About the Dealership

Black Toyota Miles is a proud and well-established dealership serving the Western Downs region. Known for delivering exceptional customer service and trusted automotive solutions, we are committed to creating outstanding experiences for every customer who walks through our doors. As our business continues to grow, we are looking for an enthusiastic and customer-focused Service Advisor to join our team and play a key role in our busy service department.

About the Role

As the first point of contact for our service customers, you will be responsible for ensuring every customer receives professional, friendly and efficient service from booking through to vehicle collection.

• Greeting customers and discussing their servicing requirements
• Scheduling service bookings and coordinating workshop workflow
• Preparing estimates and explaining recommended repairs and maintenance
• Liaising with technicians to keep customers informed of vehicle progress
• Processing invoices and handling customer payments
• Identifying additional service opportunities that benefit the customer
• Building strong relationships and delivering an exceptional customer experience

This position offers a competitive salary package plus commission, rewarding your ability to identify opportunities and deliver outstanding customer service.

About You

• Previous experience in a Service Advisor, customer service or automotive administration role
• Strong communication and interpersonal skills
• A genuine passion for delivering exceptional customer experiences
• Excellent organisational and time management abilities
• Confidence using computer systems and managing multiple priorities
• A professional presentation and positive attitude
• Experience within the automotive industry will be highly regarded
• A current and valid driver's licence

Why Join Black Toyota Miles

At Black Toyota Miles, you'll enjoy the benefits of working with a close-knit team in a respected rural dealership where your contribution is valued and recognised. This is an opportunity to build a rewarding career while enjoying the lifestyle and community spirit that Miles has to offer.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

You’ll benefit from ongoing training, development and leadership support designed to help you reach your career goals. As part of the largest and most admired automotive network in Australia, you’ll have access to exciting career pathways and opportunities for long-term growth.