Service Advisor | Black Toyota

Eagers Automotive; Miles; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Health discounts

Employee Assistance

Salary packaging

Car pricing

Job summary

Black Toyota Miles is seeking a customer-focused Service Advisor to join our busy service department in Miles, QLD. As the first point of contact for service customers, you will manage bookings, discuss servicing requirements and prepare estimates.

You will liaise with technicians, process invoices, identify service opportunities and deliver an exceptional customer experience. The role offers a competitive salary package plus commission and opportunities for career growth in a trusted rural

Qualifications

• Previous experience in a Service Advisor, customer service or automotive administration role
• Strong communication and interpersonal skills
• A genuine passion for delivering exceptional customer experiences
• Excellent organisational and time management abilities
• Confidence using computer systems and managing multiple priorities
• A professional presentation and positive attitude
• Experience within the automotive industry will be highly regarded
• A current and valid driver's licence

Responsibilities

• Greeting customers and discussing their servicing requirements
• Scheduling service bookings and coordinating workshop workflow
• Preparing estimates and explaining recommended repairs and maintenance
• Liaising with technicians to keep customers informed of vehicle progress
• Processing invoices and handling customer payments
• Identifying additional service opportunities that benefit the customer
• Building strong relationships and delivering an exceptional customer experience

Job description

Black Toyota Miles is a proud and well-established dealership serving the Western Downs region. Known for delivering exceptional customer service and trusted automotive solutions, we are committed to creating outstanding experiences for every customer who walks through our doors.
As our business continues to grow, we are looking for an enthusiastic and customer-focused Service Advisor to join our team and play a key role in our busy service department.

Black Toyota Miles is a proud and well-established dealership serving the Western Downs region. Known for delivering exceptional customer service and trusted automotive solutions, we are committed to creating outstanding experiences for every customer who walks through our doors.
As our business continues to grow, we are looking for an enthusiastic and customer-focused Service Advisor to join our team and play a key role in our busy service department.

About the Role

As the first point of contact for our service customers, you will be responsible for ensuring every customer receives professional, friendly and efficient service from booking through to vehicle collection.
Key responsibilities include:

• Greeting customers and discussing their servicing requirements

• Scheduling service bookings and coordinating workshop workflow

• Preparing estimates and explaining recommended repairs and maintenance

• Liaising with technicians to keep customers informed of vehicle progress

• Processing invoices and handling customer payments

• Identifying additional service opportunities that benefit the customer

• Building strong relationships and delivering an exceptional customer experience

This position offers a competitive salary package plus commission, rewarding your ability to identify opportunities and deliver outstanding customer service.

About You

To succeed in this role, you will bring:

• Previous experience in a Service Advisor, customer service or automotive administration role

• Strong communication and interpersonal skills

• A genuine passion for delivering exceptional customer experiences

• Excellent organisational and time management abilities

• Confidence using computer systems and managing multiple priorities

• A professional presentation and positive attitude

• Experience within the automotive industry will be highly regarded

• A current and valid driver's licence

Why Join Black Toyota Miles

At Black Toyota Miles, you'll enjoy the benefits of working with a close-knit team in a respected rural dealership where your contribution is valued and recognised. This is an opportunity to build a rewarding career while enjoying the lifestyle and community spirit that Miles has to offer.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.

• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.

• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.

• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

You'll benefit from ongoing training, development and leadership support designed to help you reach your career goals. As part of the largest and most admired automotive network in Australia, you'll have access to exciting career pathways and opportunities for long-term growth.