Service Advisor | Dalby Automotive

Eagers Automotive; Dalby; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Team environment

Training & development

Long-term career

Job summary

Dalby Automotive is seeking a friendly Service Advisor to join the aftersales team in Dalby. You will be the link between customers and the workshop, ensuring professional, efficient service from booking through to vehicle collection and accurate records.

You will use dealership software, communicate clearly with customers and technicians, and deliver an exceptional experience in a fast-paced environment. A valid driver’s licence and a customer-focused approach are essential.

Qualifications

• Experience in a Service Advisor, customer service, administration, or automotive role.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficiency with dealership software (preferred).
• Valid driver’s licence.

Responsibilities

• Greeting customers and managing service bookings.
• Documenting vehicle concerns and communicating workshop progress.
• Preparing quotes and explaining repairs and maintenance.
• Handling customer enquiries via phone, email and in person.
• Coordinating vehicle drop-offs and collections.
• Processing service invoices and payments.
• Maintaining accurate customer and vehicle records.
• Delivering an exceptional customer experience at every interaction.

Skills

Customer service

Administration

Automotive knowledge

Communication

Organisational skills

Tools

Dealership software

Computer systems

Job description

Join a team that values people, service excellence, and community.
Dalby Automotive is a trusted and well-established dealership committed to delivering exceptional customer service and quality automotive solutions. We are seeking a friendly, organised, and customer-focused Service Advisor to become an integral part of our aftersales team.
If you enjoy building relationships, thrive in a fast-paced environment, and have a passion for delivering outstanding customer experiences, we'd love to hear from you.

About the Role

As a Service Advisor, you will be the key link between our customers and our workshop team. You will ensure every customer receives professional, efficient, and transparent service from booking through to vehicle collection.

Key Responsibilities

• Greeting customers and managing service bookings
• Understanding customer needs and accurately documenting vehicle concerns
• Liaising with technicians and communicating workshop progress updates
• Preparing quotes and explaining recommended repairs and maintenance
• Managing customer enquiries via phone, email, and in person
• Coordinating vehicle drop-offs and collections
• Processing service invoices and payments
• Maintaining accurate customer and vehicle records
• Delivering an exceptional customer experience at every interaction

About You

To be successful in this role, you will have:

• Previous experience in a Service Advisor, customer service, administration, or automotive role
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• A professional and positive attitude
• Ability to multitask in a busy environment
• High attention to detail
• Proficiency with computer systems and dealership software (preferred)
• A valid driver's licence

What We Offer

• Competitive salary package
• Supportive and friendly team environment
• Ongoing training and career development opportunities
• A stable, reputable employer with strong community ties
• Opportunity to build a long-term career within the automotive industry

Why Dalby Automotive?

At Dalby Automotive, our people are at the heart of everything we do. We pride ourselves on delivering exceptional service while fostering a positive workplace culture where team members are valued, supported, and encouraged to grow.

Dalby Automotive is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.