Service Advisor

Peter Warren Automotive Holdings Ltd.; City of Boroondara; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration

Strong earning potential

Manufacturer training

Career progression opportunities

Employee vehicle and parts discounts

Exclusive discounts

Employee Assistance Program (EAP)

Supportive service team

Job summary

Penfold Motor Group, including Mazda, is seeking an experienced Service Advisor to join our busy service team. You’ll be the link between customers and the Workshop, ensuring clear communication, professional service and a seamless experience from check-in to collection.

You will deliver an exceptional customer experience, manage servicing journeys, liaise with technicians, prepare repair orders and invoices, and help drive customer satisfaction and business KPIs.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong understanding of vehicle servicing and workshop operations.
• Excellent communication and customer relationship skills.
• Professional presentation and a customer-first approach.
• Strong administration, organisation and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Confident negotiation and upselling skills.
• Strong teamwork and stakeholder management capabilities.
• Current Australian Driver Licence.
• Mazda or dealership experience will be highly regarded.

Responsibilities

• Deliver an exceptional and personalised customer experience.
• Manage customers throughout the servicing and repair journey.
• Conduct vehicle check-ins and accurately record customer requirements.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate repair orders, estimates and invoices.
• Keep customers informed of vehicle progress, costs and completion times.
• Identify additional service and repair opportunities.
• Follow up customers and build long-term relationships.
• Ensure work is completed to manufacturer standards.
• Work towards customer satisfaction, sales and performance KPIs.

Skills

Customer service

Communication

Upselling

Time management

Driver's license

Teamwork

Stakeholder management

Attention to detail

Industry knowledge

Job description

Create Exceptional Customer Experiences

Are you an experienced Service Advisor looking for your next opportunity with a respected automotive brand and an established dealer group?

Mazda, part of Penfold Motor Group, is looking for a motivated and customer-focused Service Advisor to join our busy Service team. This is an exciting opportunity for an automotive professional who enjoys building strong customer relationships, thrives in a fast-paced environment and takes pride in delivering a premium service experience.

About the Role

As a Service Advisor, you’ll be the key link between our customers and the Workshop team, ensuring every customer receives clear communication, professional service and a seamless experience from vehicle check-in through to collection.

You’ll be responsible for:

• Delivering an exceptional and personalised customer experience
• Managing customers throughout the servicing and repair journey
• Conducting vehicle check-ins and accurately recording customer requirements
• Liaising closely with Technicians and the Workshop team
• Preparing accurate repair orders, estimates and invoices
• Keeping customers informed of vehicle progress, costs and completion times
• Identifying additional service and repair opportunities
• Following up customers and building long-term relationships
• Ensuring work is completed to manufacturer standards
• Working towards customer satisfaction, sales and performance KPIs

About You

We’re looking for a confident, professional and customer-focused automotive professional who understands the importance of delivering an exceptional experience.

You’ll bring:

• Previous experience as an Automotive Service Advisor
• Strong understanding of vehicle servicing and workshop operations
• Excellent communication and customer relationship skills
• Professional presentation and a genuine customer-first approach
• Strong administration, organisation and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Confident negotiation and upselling skills
• Strong teamwork and stakeholder management capabilities
• Current Australian Driver Licence
• Mazda or dealership experience will be highly regarded.

Why Join Penfold Motor Group?

This is an opportunity to build your career with Mazda while being supported by the experience, resources and reputation of Penfold Motor Group.

What’s in it for you?

• Competitive remuneration package
• Strong earning potential and performance incentives
• Work with the respected Mazda brand
• Access to manufacturer training and professional development
• Career progression opportunities across Penfold Motor Group
• Employee vehicle and parts discounts
• Exclusive retail and lifestyle discounts across leading brands
• Employee Assistance Program (EAP)
• Supportive and experienced Service team
• Opportunity to build a long-term career within a leading automotive group

About Us

Mazda is part of Penfold Motor Group, an established automotive group with a proud history and a strong commitment to delivering exceptional customer experiences.

Penfold Motor Group is part of Peter Warren Automotive, one of Australia’s largest and most established multi-franchise automotive dealer groups. This provides our people with the backing of a larger automotive network, while maintaining the strong local culture and customer focus that makes Penfold Motor Group unique.

At Mazda, you’ll work alongside passionate automotive professionals while representing a brand recognised for quality, innovation and driving enjoyment. We value our people and are committed to creating an environment where you can develop your skills, grow your career and build a rewarding future within the wider Peter Warren Automotive Group.

Ready for Your Next Move?

If you’re an experienced Service Advisor who enjoys working with customers, thrives in a busy workshop environment and wants to grow your automotive career, we’d love to hear from you.

Apply now and join the Mazda team!