Service Advisor

Eagers Automotive; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts for health and ins

Employee Assistance Program

Salary packaging options

Vehicle purchase & servicing discounts

Ongoing training and development

Career progression

Job summary

Ireland's of Cairns is seeking a Service Advisor to be the key link between customers and the workshop, welcoming clients and coordinating bookings. You will explain recommended work clearly and keep customers informed throughout their ownership journey.

You will liaise with technicians, obtain authorisation, coordinate handover and payments, and maintain records to support smooth workshop flow. A focus on upselling and delivering outstanding customer experiences is essential for earning

Qualifications

• Previous Service Advisor experience, or strong customer service experience.
• Excellent communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Strong organisational skills and attention to detail.
• A positive, professional attitude.
• Commitment to delivering exceptional customer experiences.
• Drive to maximise earnings through customer-focused upselling.

Responsibilities

• Welcoming customers and managing service bookings.
• Prepare repair orders and explain recommended work clearly.
• Liaise with technicians and parts teams for progress updates.
• Obtain customer authorisation and maintain timely communication.
• Coordinate vehicle handover and payment processes.
• Maintain accurate records and support daily workshop flow.

Skills

Customer service

Communication

Upselling

Multitasking

Organisational skills

Job description

About the Dealership

Ireland's of Cairns has proudly served Far North Queensland for over 100 years. We have built a strong reputation for reliability, excellence, and delivering exceptional customer service to our local community. As a trusted automotive business with deep community roots, we are committed to providing outstanding customer experiences and creating a supportive environment where our people can thrive.

About the Role

As a Service Advisor, you will be the key link between our customers and workshop team, delivering a seamless service experience from vehicle drop-off through to handover. You will play a vital role in ensuring customers receive professional advice, clear communication, and exceptional service throughout their ownership journey.

Key responsibilities include:

• Welcoming customers and managing service bookings
• Prepare repair orders and explain recommended work clearly.
• Liaise with technicians and parts teams to provide accurate progress updates.
• Obtain customer authorisation and maintain timely communication.
• Coordinate vehicle handover and payment processes.
• Maintain accurate records and support daily workshop flow.

About You

To be successful in this role, you'll bring:

• Previous Service Advisor experience, or strong customer service experience
• Excellent communication and relationship-building skills
• The ability to multitask in a fast-paced environment
• Strong organisational skills and attention to detail
• A positive, professional attitude
• A commitment to delivering exceptional customer experiences
• A drive to maximise earnings through customer-focused upselling

Why Join Ireland's of Cairns

This is an exciting opportunity to join one of North Queensland's most respected automotive businesses. You'll be supported by experienced professionals who are committed to delivering outstanding customer service and helping you succeed. We offer excellent earning opportunities through a competitive salary and commission structure that rewards performance and customer satisfaction.

In addition, you'll enjoy:

• Exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings
• Access to our Employee Assistance Program for confidential support when you need it
• Flexible salary packaging options, including novated leasing
• Special pricing on vehicle purchases and ongoing servicing benefits
• Ongoing training and professional development opportunities
• Genuine career progression within a growing automotive business

Whether you're an experienced Service Advisor or looking to further your career in the automotive industry, Ireland's of Cairns offers an environment where your contribution is valued and your career can grow.