Service Advisor

Weigh Auto Group; Rockhampton Regional; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training programs

Employee discounts

Supportive team environment

Job summary

Weigh Auto Group in Rockhampton is seeking an experienced Service Advisor to join our team. You will greet customers, understand vehicle service needs, coordinate with the workshop, and keep accurate records of interactions and work orders.

This full-time role offers training, career progression, employee discounts, and a supportive team environment that values collaboration and delivering excellent customer service.

Qualifications

• Proven experience as a Service Advisor or similar customer-facing role within the automotive industry.
• Strong communication and interpersonal skills.
• Proficient in using automotive service software and systems.
• Ability to thrive in a fast-paced environment and adapt to changing customer needs.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Understand vehicle service requirements and provide recommendations.
• Coordinate repairs and maintenance with the service team to ensure timeliness and quality.
• Maintain accurate records of customer interactions, work orders and vehicle histories.
• Provide customers with updates on vehicle status and additional work required.
• Assist with booking and scheduling service appointments to maximise workshop efficiency.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Experience with automotive service

Tools

Automotive service software

Job description

The Weigh Auto Group is seeking an experienced Service Advisor to join our team in Rockhampton Queensland. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support for their automotive needs. This full-time position offers the opportunity to work in a dynamic and customer-focused environment within the Automotive Trades industry.

What you'll be doing

• Greet and assist customers in a professional and friendly manner
• Actively engage with customers, understand their vehicle service requirements and provide recommendations
• Effectively communicate with the service team to coordinate repairs and maintenance, ensuring timely and high-quality service delivery
• Maintain accurate records of customer interactions, work orders and vehicle histories
• Provide updates to customers on the status of their vehicle and any additional work required
• Assist with booking and scheduling service appointments to maximise workshop efficiency

What we're looking for

• Proven experience as a Service Advisor or similar customer-facing role within the automotive industry
• Strong communication and interpersonal skills, with the ability to build rapport and effectively interact with customers
• Excellent problem-solving and critical-thinking skills
• Proficient in using automotive service software and systems to manage repair orders and customer records
• A passion for providing exceptional customer service and a commitment to exceeding customer expectations
• Flexibility to work in a fast-paced environment and adapt to changing customer needs

What we offer

• Competitive salary and opportunities for career progression
• Comprehensive training and development programs to enhance your skills
• Access to a range of employee discounts and benefits
• A supportive and inclusive work environment that values teamwork and collaboration

About us

With a strong reputation for quality and customer service, we are committed to helping our customers maintain and enhance their vehicles. Join our team and be a part of our continued success in the Automotive Trades industry.