Service Advisor

Penfold Group; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Performance incentives

Manufacturer training

Employee discounts

Employee Assistance Program (EAP)

Job summary

Mazda, part of Penfold Motor Group, is seeking an experienced Service Advisor to join the busy service team in Melbourne. You will be the link between customers and the workshop, ensuring clear communication and a premium service experience from check-in to collection.

You'll deliver personalised service, manage the servicing journey, record requirements, liaise with technicians, prepare invoices, and seek additional opportunities while maintaining manufacturer standards.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong understanding of vehicle servicing and workshop operations.
• Current Australian Driver Licence.
• Mazda or dealership experience highly regarded.

Responsibilities

• Deliver a personalised customer experience throughout servicing.
• Manage customers from check-in to collection.
• Record customer requirements accurately and prepare repair orders.
• Coordinate with Technicians and the Workshop team.
• Keep customers informed of progress, costs and timelines.
• Identify additional service opportunities and upsell where appropriate.
• Maintain service standards and contribute to KPIs.

Skills

Customer service

Communication

Upselling

Teamwork

Negotiation

Driver licence

Job description

Are you an experienced Service Advisor looking for your next opportunity with a respected automotive brand and an established dealer group?

Mazda, part of Penfold Motor Group, is looking for a motivated and customer-focused Service Advisor to join our busy Service team. This is an exciting opportunity for an automotive professional who enjoys building strong customer relationships, thrives in a fast-paced environment and takes pride in delivering a premium service experience.

About the Role

As a Service Advisor, you’ll be the key link between our customers and the Workshop team, ensuring every customer receives clear communication, professional service and a seamless experience from vehicle check-in through to collection.

You’ll be responsible for:

• Delivering an exceptional and personalised customer experience


• Managing customers throughout the servicing and repair journey


• Conducting vehicle check-ins and accurately recording customer requirements


• Liaising closely with Technicians and the Workshop team


• Preparing accurate repair orders, estimates and invoices


• Keeping customers informed of vehicle progress, costs and completion times


• Identifying additional service and repair opportunities


• Following up customers and building long-term relationships


• Ensuring work is completed to manufacturer standards


• Working towards customer satisfaction, sales and performance KPIs

About You

We’re looking for a confident, professional and customer-focused automotive professional who understands the importance of delivering an exceptional experience.

You’ll bring:

• Previous experience as an Automotive Service Advisor


• Strong understanding of vehicle servicing and workshop operations


• Excellent communication and customer relationship skills


• Professional presentation and a genuine customer-first approach


• Strong administration, organisation and attention to detail


• Ability to manage competing priorities in a fast-paced environment


• Confident negotiation and upselling skills


• Strong teamwork and stakeholder management capabilities


• Current Australian Driver Licence


• Mazda or dealership experience will be highly regarded.

Why Join Penfold Motor Group?

This is an opportunity to build your career with Mazda while being supported by the experience, resources and reputation of Penfold Motor Group.

What’s in it for you?

• Competitive remuneration package


• Strong earning potential and performance incentives


• Work with the respected Mazda brand


• Access to manufacturer training and professional development


• Career progression opportunities across Penfold Motor Group


• Employee vehicle and parts discounts


• Exclusive retail and lifestyle discounts across leading brands


• Employee Assistance Program (EAP)


• Supportive and experienced Service team


• Opportunity to build a long-term career within a leading automotive group

About Us

Mazda is part of Penfold Motor Group, an established automotive group with a proud history and a strong commitment to delivering exceptional customer experiences.

Penfold Motor Group is part of Peter Warren Automotive, one of Australia’s largest and most established multi-franchise automotive dealer groups. This provides our people with the backing of a larger automotive network, while maintaining the strong local culture and customer focus that makes Penfold Motor Group unique.

At Mazda, you’ll work alongside passionate automotive professionals while representing a brand recognised for quality, innovation and driving enjoyment. We value our people and are committed to creating an environment where you can develop your skills, grow your career and build a rewarding future within the wider Peter Warren Automotive Group.

Ready for Your Next Move?

If you’re an experienced Service Advisor who enjoys working with customers, thrives in a busy workshop environment and wants to grow your automotive career, we’d love to hear from you.