Service Advisor

Clough Automotive Group; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

Supportive environment

Family-owned dealership

Job summary

Pakenham Mazda is seeking an experienced Service Advisor to join our team in Pakenham South. This full-time role focuses on delivering exceptional customer service and accurately communicating vehicle repair needs to customers.

You will book appointments, coordinate with the workshop, maintain detailed service records and promote Mazda products and services. A minimum of 2 years in a service advisor role and strong communication skills are required.

Qualifications

• Minimum 2 years' experience as a Service Advisor
• Excellent communication and interpersonal skills
• Friendly, confident and professional manner
• High attention to detail and strong time management

Responsibilities

• Provide professional and courteous service to Mazda vehicle owners
• Assess vehicle repair and maintenance needs and communicate them to customers
• Book and schedule customer appointments for timely service delivery
• Liaise with the workshop to coordinate repairs and meet customer expectations
• Resolve customer queries empathetically and maintain records of service interactions
• Promote Mazda products, services and accessories to customers
• Contribute to the service department's overall success and growth

Skills

Customer service

Communication

Time management

Problem-solving

Teamwork

MS Office

Tools

Dealership Management System

Job description

Pakenham Mazda is Multi Award winning Mazda Master Dealer. This full-time position is based in our Pakenham South, location. We are seeking an experienced Service Advisor to join our team. You will play a vital role in ensuring our customers receive exceptional service and support for their Mazda vehicles.

What you'll be doing

• Providing professional and courteous customer service to all Mazda vehicle owners
• Accurately assessing vehicle repair and maintenance needs, with the ability to communicate these directly to customers
• Booking and scheduling customer appointments to ensure timely and efficient service delivery
• Liaising with the workshop team to coordinate repairs and ensure customer expectations are met
• Actively resolving customer queries and concerns in a friendly and empathetic manner
• Maintaining detailed records of all service interactions and recommendations
• Promoting Mazda's range of products, services and accessories to customers
• Contributing to the overall success and growth of the Pakenham Mazda service department

What we're looking for

• Minimum 2 years' Service Advisor experience
• Excellent communication and interpersonal skills
• Friendly, confident and professional manner
• High attention to detail, strong time management and problem-solving skills
• Team player with proactive work ethic
• Competent computer skills including basic Microsoft Office and ability to learn dealership management systems (training provided).
• Previous experience in automotive (is an advantage)
• An interest in vehicles and automotive industry (is an advantage)
• Current valid driver's licence
• A genuine passion for the Mazda brand and delivering exceptional customer experiences

What we offer

• Ongoing training and development opportunities
• A supportive and collaborative work environment
• Opportunity to work in a well-established family-owned dealership

About us

Pakenham Mazda is a leading automotive dealership serving the Pakenham and surrounding communities. With a strong commitment to customer satisfaction, we pride ourselves on providing an exceptional sales and service experience. Join our team and be a part of our success story.