Service Advisor Trainee | Mazda

Eagers Automotive; City of Brisbane; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing discounts

Employee Assistance Program

Novated leasing options

Special vehicle pricing & servicing

Job summary

Newstead Mazda, located in Brisbane, is seeking a motivated Service Advisor Trainee to join the aftersales team and begin an automotive career. This role offers hands-on training in a busy dealership environment.

You will learn all aspects of the Service Advisor role, including bookings, progress updates, documentation, and customer communication, while building relationships that enhance the service experience.

Qualifications

• Experience in customer service, retail or hospitality is preferred.
• Excellent verbal and written communication skills are essential.
• Willingness to learn and adapt; a current driver’s licence or ability to obtain one.

Responsibilities

• Greeting customers and providing exceptional service.
• Assisting with vehicle service bookings and enquiries.
• Communicating with customers regarding service progress and completion.
• Coordinating with technicians and workshop staff.
• Preparing service documentation and invoices.
• Learning dealership systems and service processes.
• Building strong customer relationships and ensuring a positive service experience.

Skills

Customer service

Communication

Time management

Attention to detail

Professional presentation

Willingness to learn

Driver’s licence

Computer skills

Tools

Computer skills

Job description

At Newstead Mazda, we’re proud to deliver exceptional customer experiences and represent one of Australia’s most trusted and respected vehicle brands. Located in the heart of Brisbane, our dealership is driven by a passionate team that values professionalism, teamwork and outstanding service.

As our business continues to grow, we are looking for a motivated and customer-focused Service Advisor Trainee to join our aftersales team and begin an exciting automotive career.

At Newstead Mazda, we’re proud to deliver exceptional customer experiences and represent one of Australia’s most trusted and respected vehicle brands. Located in the heart of Brisbane, our dealership is driven by a passionate team that values professionalism, teamwork and outstanding service.

As our business continues to grow, we are looking for a motivated and customer-focused Service Advisor Trainee to join our aftersales team and begin an exciting automotive career.

About the Role

This is a fantastic opportunity for someone looking to establish yourself in the automotive industry. As a Service Advisor Trainee, you will receive comprehensive training and support while learning all aspects of the Service Advisor role.

Your responsibilities will include:

• Greeting customers and providing exceptional service

• Assisting with vehicle service bookings and enquiries

• Communicating with customers regarding service progress and completion

• Coordinating with technicians and workshop staff

• Preparing service documentation and invoices

• Learning dealership systems and service processes

• Building strong customer relationships and ensuring a positive service experience

This role offers exposure to a busy dealership environment where no two days are the same.

About You

We’re looking for someone with a positive attitude, strong communication skills and a genuine desire to learn.

Ideally, you will have:

• Previous customer service, retail or hospitality experience

• Excellent verbal and written communication skills

• Strong organisational and time management abilities

• Good computer skills and attention to detail

• A professional presentation and friendly manner

• A willingness to learn and take direction

• A current driver’s licence or the ability to obtain one

Automotive experience is not required. We are looking for attitude, enthusiasm and potential.

Why Join Newstead Mazda

At Newstead Mazda, you’ll be joining a team that genuinely invests in your development. You’ll receive hands‑on training, mentoring and support from experienced automotive professionals who want to see you succeed.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.

• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.

• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.

• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

Whether you’re starting your career or looking for a new direction, Newstead Mazda provides clear career pathways and ongoing training to help you grow. You’ll also have the opportunity to build your future within the largest and most admired automotive network in Australia, opening doors to long‑term career progression across a wide range of automotive roles.