Service Advisor

Peter Warren Automotive Holdings Ltd.; Bathurst; On-site; AUD 65,000 - 90,000; Full time

Job summary

Peter Warren Automotive is seeking an experienced Service Advisor to join our Toyota service team in a busy, multi-brand dealership. You will manage customer check-in, liaise with technicians, and oversee service documentation to deliver a seamless experience for customers.

You will help identify additional service opportunities, communicate effectively, and maintain high standards of customer care. A driver licence and a professional, team-focused approach are essential.

Qualifications

• Previous experience as a Service Advisor within an automotive dealership.
• Strong understanding of servicing, repairs and workshop operations.
• Excellent communication and customer relationship skills.
• Strong organisation and ability to manage competing priorities.
• Confidence discussing additional service and repair requirements.
• Professional presentation and positive customer-focused approach.
• Strong computer and administration skills.
• Ability to work collaboratively in a fast-paced team environment.
• Current Australian Driver Licence.

Responsibilities

• Welcome customers and manage vehicle check-in and handover.
• Prepare repair orders, estimates, invoices and service documentation.
• Keep customers informed throughout the repair and servicing process.
• Identify additional service and repair opportunities where appropriate.
• Coordinate with Technicians and Workshop teams to manage workflow.
• Ensure work is completed to Toyota and manufacturer standards.
• Follow up customers and build long-term relationships.
• Achieve customer satisfaction, productivity and service department KPIs.
• Handle customer enquiries and resolve concerns professionally.

Skills

Service Advisor experience

Customer relationships

Communication skills

Organisational skills

Problem solving

Computer & administration

Team collaboration

Driver licence (Australian)

Job description

Create Exceptional Customer Experiences

Are you an experienced Service Advisor who thrives on delivering outstanding customer service and keeping a busy workshop running smoothly? Join Toyota as a Service Advisor and become a key link between our customers and Service team.

As part of Peter Warren Automotive, you’ll represent the trusted Toyota brand while also working within a multi-brand dealership environment across MG, Volkswagen and Geely. This is an opportunity to build strong customer relationships, develop your automotive career and be part of a supportive, high-performing team.

About the Role

As a Service Advisor, you will be responsible for creating a seamless experience for customers from vehicle check-in through to collection. You’ll work closely with Technicians, Workshop Controllers and Service Managers to ensure vehicles are serviced efficiently, accurately and to manufacturer standards.

Key responsibilities include:

• Welcome customers and manage vehicle check-in and handover
• Prepare repair orders, estimates, invoices and service documentation
• Keep customers informed throughout the repair and servicing process
• Identify additional service and repair opportunities where appropriate
• Coordinate with Technicians and Workshop teams to manage workflow
• Ensure work is completed to Toyota and manufacturer standards
• Follow up customers and build long-term relationships
• Achieve customer satisfaction, productivity and service department KPIs
• Handle customer enquiries and resolve concerns professionally

About You

We’re looking for a customer-focused automotive professional who can confidently manage a busy Service department.

You’ll bring:

• Previous experience as a Service Advisor within an automotive dealership
• Strong understanding of servicing, repairs and workshop operations
• Excellent communication and customer relationship skills
• Strong organisation and ability to manage competing priorities
• Confidence discussing additional service and repair requirements
• A professional presentation and positive customer-focused approach
• Strong computer and administration skills
• Ability to work collaboratively in a fast-paced team environment
• Current Australian Driver Licence

What’s in it for You?

• Competitive remuneration with strong earning potential
• Represent the Toyota brand in a leading Bathurst dealership
• Exposure to MG, Volkswagen and Geely
• Manufacturer training and ongoing professional development
• Career progression across Peter Warren Automotive
• Employee vehicle and parts discounts
• Exclusive retail and lifestyle discounts
• Employee Assistance Program (EAP)
• Supportive team environment and long-term career opportunities

About Us

Peter Warren Automotive is one of Australia's largest and most established automotive dealer groups, representing a portfolio of leading automotive brands across NSW, Queensland and Victoria.

At Peter Warren Automotive, we’re passionate about our people and creating an environment where talented individuals can develop, grow and build long-term careers. With a strong focus on customer experience, performance and professional development, our dealerships provide the opportunity to work alongside experienced automotive professionals across some of the industry's most recognised brands.

Ready to Join Us?

If you’re an experienced Service Advisor looking for your next opportunity with Toyota and Peter Warren Automotive, we’d love to hear from you.