Service Advisor

Michael Weber Prestige & Performance; Brisbane; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonus system

Ongoing system training

Hands-on with cars

Job summary

Prestige & Performance is seeking a dedicated Service Advisor at our Coorparoo location. You will bridge the workshop and customers, ensuring smooth operations, timely updates, and VIP treatment for every vehicle. Join a team passionate about European cars and premium service.

We value strong organisational and communication skills, with a focus on accuracy and customer satisfaction. A competitive hourly rate, ongoing training, and a busy, high-performing workshop environment await you.

Qualifications

• Previous experience in a service advisor role is preferred.
• European car brand experience is a bonus.
• Excellent customer service with a friendly, professional attitude.
• Attention to detail and strong time-management skills.
• Professional demeanour with the ability to communicate clearly.

Responsibilities

• Greet customers warmly and check in vehicles, including identifying the model where possible.
• Explain service needs in clear, non-technical terms.
• Ensure vehicles are serviced and ready on time.
• Schedule future service bookings and manage appointments.
• Handle customer queries and concerns with empathy and accuracy.
• Prepare invoices and finalise repair orders promptly.
• Look up and order parts as required, with training provided.
• Take cars for test drives and perform basic quality checks.

Skills

Customer service

Organisational skills

Time management

Communication

Job description

Are you a car enthusiast who loves European vehicles and enjoys making customers feel like VIPs? Do you have a knack for organisation, top-notch communication skills, and the ability to juggle tasks like a pro? If so, we have the perfect role for you atPrestige & Performance!

Who We Are

AtPrestige & Performance, we’re not your average workshop—we’re your dealership alternative for expert servicing, repairs, and performance upgrades on European vehicles. Whether it's a VW, Audi, BMW, Mercedes, Skoda, Porsche, or even Cupra, our highly skilled mechanics know these cars inside and out. We specialise in performance upgrades that take driving to the next level, and our customers trust us to deliver premium results without the dealership price tag.

About the Role

We’re looking for aService Advisor to be the bridge between our workshop and our valued customers at ourCoorparoo location. Your mission? Keep things running smoothly, ensure customers are kept in the loop, and make sure their cars get the VIP treatment they deserve.

What You’ll Be Doing:

Giving customers a warm welcome and checking in their vehicles (bonus points if you can tell what model it is at a glance!).

Discussing service and repair needs, explaining things in a way that doesn’t sound like a foreign language.

Ensuring vehicles are ready on time - because no one likes waiting around for their ride.

Scheduling future service bookings like a master planner.

Handling customer queries, concerns, and the occasional "my mate said it's just a simple fix" conversation.

Preparing invoices and finalising repair orders promptly.

Looking up and ordering parts (don’t worry, we’ll train you on our systems!).

Taking cars for a test drive and quality control - yes, you get to drive some seriously nice cars.

Who You Are:

Previous experience in a service advisor role? Great! If not, but you’ve got top-tier organisational skills and a customer-focused mindset, we still want to hear from you.

European car brand experience? Bonus points!

Excellent customer service skills with a friendly and professional attitude.

Attention to detail so sharp you could spot a paint chip from across the room.

Strong time management skills - because keeping things on track is key.

A high level of professionalism (but still able to have a laugh with the team).

What’s In It for You?

Competitive salary and bonus system ($38 - $45 per hour) - because we value talent and hard work.

Supportive team environment - work with a bunch of skilled, car-loving professionals.

Ongoing system training - so you’re always ahead of the game.

Busy, high-performing workshop - no slow days here!

Perfect for a technician looking to step off the tools while still staying hands-on with cars.

If you love European cars, thrive in a fast-paced environment, and want to be part of a company that’s passionate about performance and customer service, we’d love to hear from you!