Service Advisor

Eagers Automotive Limited; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted gym memberships

Health insurance

Vehicle purchasing and service

Work/life balance opportunities

Job summary

Eagers Automotive Limited is looking for a dedicated Service Advisor to join our team. In this role, you will be the key point of contact for our customers, ensuring that their needs are communicated to the appropriate departments.

Your day will involve greeting customers, assessing their requirements, and facilitating timely service updates. You’ll need to demonstrate exceptional communication and organizational skills, along with a current NSW driver’s license.

Qualifications

• Current NSW driver’s licence required.
• Working knowledge of ERA and Pentana computer systems preferred.
• Exceptional verbal and written communication skills necessary.

Responsibilities

• Serve as the main point of contact for customers.
• Brief relevant departments on customer needs and expectations.
• Maintain customer updates on timelines and progress.
• Handle customer charges and service requirements.

Skills

Exceptional communication skills

Organizational skills

Customer service

Teamwork

Knowledge of ERA and Pentana systems

Microsoft suite proficiency

Job description

Do you have what it takes to be our next Service Advisor?

As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person or on the phone.

We’ll be upfront, this is a high-paced environment and you’ll be dealing with all kinds of people, but it is also very rewarding. Are you ready to show us that you have the skills and experience to make this role yours?

As the go–between from our customer to our Sales, Service, and Repair Departments, it will be your job to ensure the technicians understand our customers’ needs, and that the recommended solutions are fully understood by the customers.

Your day in the office will consist of greeting customers, working out what’s needed and the charges. Then it’s up to you to brief the relevant department, establish a timeline, track progress, and keep the customers updated.

To do this, you’ll need to be a highly organised administration sensation, with an up-to-date knowledge of all our services, and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver’s licence, a working knowledge of our ERA and Pentana computer systems, and the Microsoft suite of programs .

Still with us?

If you love the satisfaction of a job well done, and the way a customer smiles when you exceed their expectations –

Why we'd be great together:

Yes, we've done well as a business – with over 300 dealerships across the country, we are Australia’s

largest automotive network.

Truth is, our success is driven by our people.

We've all put in the hard yards to make Eagers Automotive a great place to work, and a business that

people want to be part of. Here, everyone matters. Our people come from a diverse range of

backgrounds with a variety of skills, talents, and dreams, however no one is more or less important

than anyone else. Our shared vision, strong work ethic and our ‘can-do’ attitude makes us a well-oiled machine.

That's why when you join us, you'll be treated with courtesy and respect, but you'll also be

challenged to use your skills, knowledge, experience, and initiative to drive our business ahead.

Of course, we'll do all we can to help you get ahead too. We'll make your role as interesting and rewarding as possible with

• a range of benefits
• professional training
• development opportunities

Positions are awarded on merit, so this is the perfect place to grow your career in the auto industry.

And if all that wasn't enough, you can also take advantage of other benefits like:

• discounted gym memberships
• health insurance
• vehicle purchasing and service discounts
• an excellent work/life balance

You're welcome!

If you like what you hear, look no further,