Service Advisor

Recruit Shop; Adelaide; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Superannuation

Overtime opportunities

Training programs

Air conditioned workshop

Quality team culture

Job summary

Recruit Shop Pty Ltd is seeking an assistant service advisor to deliver excellent customer service by coordinating maintenance and repairs for clients. Start in a professional team, with growth opportunities into a service advisor role.

Reporting to the Service Manager, you will handle client communications, scheduling, and basic diagnostics support. The role offers a full-time position with overtime options, a well-equipped workshop, and access to training resources to develop service advisor

Qualifications

• Certificate III in automotive or an associated industry.
• 2 years' experience as a technician or as a service advisor.
• Confident, friendly manner and well presented appearance.
• Good technical knowledge of German vehicles and strong communication skills.
• Attention to detail and willingness to follow established work processes.
• Ability to work in a team while remaining self-motivated and autonomous.
• Passion for cars and desire to provide customer service maintaining clients' vehicles.
• Good computer competency to maintain client records and familiarity with spare parts systems.

Responsibilities

• Explain repair scenarios to clients in a clear, understandable way.
• Greet clients and understand their needs and concerns.
• Coordinate appointments and technician workloads to deliver vehicles on time.
• Compile invoices, maintain records and respond to client inquiries within 24 hours.
• Liaise with clients on preliminary fault diagnosis and approved completion times.

Skills

2 years exp

German cars

Strong comms

Team player

Education

Certificate III in automotive

Job description

• EARN $80,000 pa + Super + Negotiable Quarterly or Monthly Bonus
• Join a Highly Respected Independent Organisation Established for Over 60 Years
• Utilise Your Automotive or Service Advisor Experience | Perfect Opportunity to Grow Your Career

About The Company

Our client is an independent automotive service provider that has been established for over 60 years and is highly respected within the automotive industry. They specialise in late model Audi, Mercedes, Skoda and Volkswagen vehicles. Their goal is excellent customer service, delivered through high standards of quality workmanship at affordable prices. They are a team that enjoys working together rather than competing, and they choose quality over quantity every time.

About The Opportunity

The primary purpose of this position is to deliver excellent customer service by coordinating mechanical maintenance and repairs for clients to a professional standard, while supporting the operational profitability of the business. You will start as an assistant service advisor, working within a professional team to solve problems for clients and their cars. Whether you are an automotive technician ready to move into a service advisor role or already working as a service advisor, this is your chance to join a team that values your skills.

Reporting directly to the Service Manager, with daily contact with senior service advisors and trainers, some of your responsibilities will include:

• Explaining technical and complex repair scenarios to clients in a clear, understandable way
• Meeting and greeting clients and making sure their needs and concerns are fully understood
• Coordinating appointments and technician workloads to deliver vehicles on time as arranged
• Compiling accurate invoices, maintaining client and stock records and responding to all client enquiries within 24 hours
• Liaising with clients on preliminary fault diagnosis and agreed completion times, and getting costs approved before work begins

About You

The successful candidate will have:

• Certificate III in automotive or an associated industry
• 2 years' experience as a technician or as a service advisor
• A confident, friendly manner and a well presented, well groomed appearance
• Good technical knowledge of German vehicles and strong communication skills
• Strong attention to detail and a willingness to follow established work processes
• The ability to work within a team while remaining self motivated and autonomous
• A passion for cars and a genuine desire to provide customer service in maintaining clients' vehicles
• Good computer competency to accurately maintain client records, plus familiarity with spare parts operating systems

What's in it for You?

• $80,000 + Super | Full Time Role | Negotiable Bonus
• Friendly, Supportive Team with Great Culture | Motorsport Activities
• Free Use of the Workshop After Hours | Cost Pricing on Anything Automotive
• Full-Time Role with Extra Overtime Available | Monday to Friday, with No Weekend Work
• Workshop is Well Insulated and Air Conditioned with the Latest Equipment | Shopping Plazas Across the Road
• Internal and External Service Advisor Training | Access to the Workshop Whisperer Web-Based Training Portal