Service Administrator / Scheduler

u&u Recruitment Partners; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Innovative team

Ownership opportunity

Résumé du poste

u&u Recruitment Partners in Thomastown, Melbourne is seeking an experienced Service Coordinator to organise daily service operations and support a busy field team.

You will manage customer inquiries, schedule jobs, coordinate technicians, and liaise with suppliers to ensure smooth service delivery and accurate attendance dates. Strong organisational, communication, and proactive problem-solving skills are essential.

Qualifications

• Experience in scheduling and coordination roles.
• Strong organisational and time management skills with competing priorities.
• Excellent communication with clients, technicians and suppliers.
• Proactive problem identification and solution finding.
• Proficient computer skills including Microsoft Office and service management systems.

Responsabilités

• Manage customer inquiries and service administration.
• Schedule jobs and daily field workloads.
• Coordinate technician resources and allocate jobs efficiently.
• Provide clients with accurate attendance dates.
• Liaise with technicians, suppliers and subcontractors.
• Prepare quotes and process purchase orders.
• Review field work for errors or issues.
• Identify scheduling conflicts and escalate as needed.

Connaissances

Scheduling

Coordination

Organisational skills

Communication

Problem solving

Outils

Microsoft Office

Uptick (service management)

Service management systems

Description du poste

Benefits

• Monday to Friday – flexible start/finish times;
• Innovative and motivated team;
• Opportunity to take ownership of your role.

Working location

Thomastown location;

Are you an experienced Service Coordinator who enjoys keeping things organised, managing competing priorities and making sure jobs run smoothly? This is an opportunity to join a growing essential services business where you'll play an important role in coordinating daily service operations and supporting a busy field team.

What you will be doing:

• Managing customer enquiries, email correspondence and general service administration;
• Scheduling jobs and managing daily workloads across the field team;
• Coordinating technician resources and ensuring jobs are allocated efficiently;
• Providing clients with accurate and realistic attendance dates;
• Liaising with technicians, suppliers and subcontractors to confirm availability and job completion;
• Preparing quotes and processing purchase orders;
• Reviewing completed field work and identifying potential errors or issues; and
• Identifying scheduling conflicts, resource shortages and pricing discrepancies and escalating where required.

About you:

To be successful in this role, you will have:

• Previous experience in a scheduling and coordination position;
• Strong organisational and time management skills, with the ability to manage competing priorities;
• Excellent communication skills and confidence dealing with clients, technicians and external suppliers;
• A proactive approach with the ability to identify potential problems and find solutions; and
• Good computer skills, including Microsoft Office and experience using service management systems (experience with Uptick would be highly regarded).

Job number 46970

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via ***********@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.