Scheduler

Servus Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Career opportunities

Scoresby office

Team environment

Job summary

Servus Group in Melbourne is seeking a proactive Scheduler to coordinate daily field operations across Melbourne and the East Coast of Australia. You will link clients, technicians, and internal teams to keep jobs on track and on time.

The role focuses on scheduling, updating stakeholders, and ensuring efficient progress from start to finish while maintaining professionalism and strong customer service. This is a full-time position based in Scoresby.

Qualifications

• Background in scheduling, dispatch, or operations with ability to juggle priorities.
• Strong time management and multitasking skills.
• Experience using SimPRO or similar job management systems is highly regarded.
• Excellent customer service with a confident phone manner.

Responsibilities

• Coordinate job scheduling for plumbing, electrical, and maintenance works.
• Allocate work orders and manage technician calendars efficiently.
• Communicate updates and appointment details to clients.
• Monitor job progress and respond to scheduling changes or urgent requests.
• Liaise with field staff and management to meet daily KPIs.
• Maintain accurate records in SimPRO and other systems.
• Deliver a professional, responsive customer experience from start to finish.

Skills

Experienced & Organised

Problem-Solver

Tech-Savvy

Clear Communicator

Team-Oriented

Detail-Focused

Education

High school certificate or equivalent

Tools

SimPRO

Microsoft Office (Outlook, Word, Excel)

Job description

Scheduler – Drive Efficiency for a Growing, Award-Winning National Team

Servus Group – Melbourne Office, Scoresby VIC | Full-Time | Plumbing, Electrical & Maintenance Industry

Are you a confident, organised problem-solver who enjoys coordinating people, schedules, and moving parts? We’re looking for a motivated Scheduler to join our Melbourne team, working from our Scoresby office to support the daily operations of our award-winning national plumbing, electrical, and maintenance business.

If you thrive in a fast-paced environment, stay calm under pressure, and enjoy working with a close-knit team, this role could be your next great opportunity.

About Us

Servus Group is a national leader in plumbing, electrical, and maintenance services, known for our quality workmanship, customer focus, and team-first culture. With ongoing growth across Australia, we’re seeking a Scheduler who can help keep our field operations running efficiently and deliver the outstanding service our clients expect.

About the Role

As Scheduler, you’ll be a vital link between our clients, technicians, and internal teams. Your role is to ensure our field crews are where they need to be - on time, fully briefed, and ready to deliver exceptional service.

You’ll spend your time supporting operations across Melbourne and the East Coast of Australia, coordinating daily schedules and helping ensure jobs progress efficiently from start to finish.

What You’ll Be Doing

• Coordinate job scheduling for plumbing, electrical, and maintenance works
• Allocate work orders and manage technician calendars efficiently
• Communicate job updates and appointment details to clients
• Monitor job progress and respond to scheduling changes or urgent requests
• Liaise with field staff and management to meet daily KPIs
• Maintain accurate records in SimPRO and other systems
• Deliver a professional, responsive customer experience from start to finish

Who You Are

• Experienced & Organised – Background in scheduling, dispatch, or operations with the ability to juggle competing priorities
• Problem-Solver – Calm, adaptable, and quick-thinking under pressure
• Tech-Savvy – Confident with job management systems, with SimPRO experience highly regarded
• Clear Communicator – Professional, concise, and friendly in all communications
• Team-Oriented – Works well with others while also being confident working independently
• Detail-Focused – Accuracy and efficiency matter to you

What You’ll Need

• Previous experience in scheduling, coordination, or workflow management
• Strong time management and multitasking skills
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Experience using SimPRO or similar job management systems is highly regarded
• Excellent customer service skills and a confident phone manner
• Professionalism, reliability, and a strong work ethic
• High school certificate or equivalent, with administration or operations qualifications considered an advantage

What We Offer

• Full-time role – Monday to Friday (38+ hours)
• Competitive salary + superannuation, based on experience
• A growing national business with long-term career opportunities
• Supportive leadership and a collaborative team environment
• The opportunity to work from our Scoresby office
• The chance to play a key role in our operational success and continued growth

Ready to take the next step with a company that values initiative, problem-solving, and team spirit?

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