Scheduling Coordinator

Australian Unity; Brisbane; Hybrid; AUD 46,000 - 65,000; Full time

Benefits offered by this job

Flexible Work Options - hybrid role

14 weeks paid Parental Leave

Staff discounts across insurance, etc.

Fitness Passport

Novated Car Leasing

Job summary

Australian Unity Limited in Brisbane is seeking a Scheduling Coordinator to plan and manage care worker rosters, coordinate third‑party bookings and respond to scheduling enquiries. This full‑time role sits in a hybrid arrangement with an office base at Birtinya or Oxley and a day‑per‑two‑weeks WFH option, delivering timely, high‑quality services to our Sunshine Coast Neighbourhood.

You will use Procura/Genesys/Tableau/Easy Roster and standard office tools to keep rosters accurate, support

Qualifications

• Experience in scheduling or rostering is ideal but not essential, ready to adapt from related fields.
• High attention to detail and commitment to quality and compliance.
• Ability to work to tight deadlines and manage changing priorities.

Responsibilities

• Schedule and manage care worker rosters, including intraday changes and leave requests.
• Ensure compliance with rostering guidelines, training, and funding requirements.
• Coordinate third-party service bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
• Use systems to maintain accurate data and support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver occasional after-hours support when rostered.
• Promote safety, quality and compliance in all activities.

Skills

Scheduling / Rostering

Communication

Attention to detail

Microsoft Office

Procura/Genesys/Tableau/Easy Roster

Tools

Procura

Genesys

Tableau

Easy Rost er

Job description

At Australian Unity, we're reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.

As a Scheduling Coordinator, you'll play a key role in making this happen. In this fast-paced role, you'll plan and organise services, so they run smoothly and meet customer needs. You'll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.

You'll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. Your work will directly impact the independence and well‑being of our customers, helping them live confidently at home.

This is a full-time position based from our Birtinya or Oxley office, with the flexibility to work from home one day per fortnight. You'll work a rotating roster of 8:00am - 4:00pm for two weeks, followed by 9:00am - 5:00pm for the next two weeks. In this role, you'll manage rostering and scheduling to support our Sunshine Coast Neighbourhood. Hourly rate of $40.38 + Super.

Key accountabilities:

• Schedule and manage care worker rosters, including intraday changes and leave requests
• Ensure compliance with rostering guidelines, training, and funding requirements
• Coordinate third-party service bookings and supplier engagement
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support
• Use systems to maintain accurate data and support payroll accuracy
• Provide workforce insights to leaders and assist with recruitment alignment
• Deliver occasional after-hours support when rostered
• Promote safety, quality and compliance in all activities

What You Will Bring

• Experience in scheduling or rostering is ideal but not essential - we also welcome applicants from a call centre, retail or customer support background looking for a career change
• High attention to detail and commitment to quality and compliance
• Ability to work to tight deadlines and manage changing priorities
• Strong communication skills and empathy for customers and colleagues
• Proficiency in Microsoft Office and general administration practices
• Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options -hybrid role combining WFH & Branch days
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products, travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Staying Safe

Please remember that Australian Unity will never ask candidates to pay a fee, purchase services, or engage a CV consultant as part of the recruitment process. All communications from our Talent Acquisition team will be sent from an @australianunity.com.au email address. If you ever receive a message that seems unusual or requests payment, please contact us directly to verify its authenticity.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan